At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Location: India
Team and Role Overview
The Global GTM Planning and Operations team’s vision is to support Cloudflare’s high growth through scaleable and optimized process framework and governance. We intend to drive thoughtful centralized planning of Sales capacity, Segmentation,Territory carving, Quota setting, Compensation design and ensuring clear Roles of Engagement across the Field roles. We are a growing and maturing team and intend to establish a cohesive, consistent optimal process framework that can support high growth and optimized resource plan.
We are looking for a driven, detailed, and organized professional that can help us improve operational excellence with our Data Operations function. In this role, you will have the opportunity to become an expert in our data and systems that directly support our field and operations teams. The ideal candidate will have experience working within a sales operations, or analyst function, ideally within a SaaS company. This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company’s success, then this is the opportunity for you.
The right candidate seeks to maintain master data harmony in a systematic, sustainable, and responsible way that supports scale and acceleration for the organization. You will establish a strong collaboration with teams across the GTM organization. In your role you will work to execute against the Processes, Policies and Standards to enrich Customer and Contact data supporting scale, efficiency and trust with key stakeholders.
Lastly, the candidate should be comfortable working in a fast paced environment and with teams across multiple time zones.
Core Responsibilities
- Data management:
- Execute against the operational processes and cadence that support all Customer and Contact master data lifecycle events from Onboarding new records, Mergers, Acquisitions, Divestitures and Out of Business.
- Monitor and Maintain high confidence matches to 3rd party services like D&B and Zoominfo.
- Manage and merge duplicate records from the system.
- Measure and report on overall data quality of Customer and Contact Data against defined standards.
- Ticket Management: Manage the different incoming requests associated with Customer and Contact Data Management. Supporting requests from the Field to correct a specific record, through to batch file data loads.
- Reporting and Analytics: Create reports in Salesforce, Big Query and other tools that are part of the Data Operations processes and support tickets.
- Data Sourcing. Support the evaluation, and onboarding of existing and new 3rd party Services.
- Support ad hoc requests from regional GTM teams for data related projects, from Custom reports from 3rd party services evaluation & Sourcing.
- Territory/Assignment Management. Manage the incoming tickets requests for Territory Management and make the updates in the Fullcast Territory management system.
Required Skills:
- Excellent verbal and written communication skills
- Experience in data operations or related roles preferred
- Experience with Salesforce or other ERP & CRM tools
- Experience with Data Query and Management Tools preferred - SQL, Alteryx, Python, Big Query and LookerStudio etc (Must be Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation - VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc)
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.