Innovate with purpose

 

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

 

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

 

At BILL, we listen, learn, and lead—fostering collaboration and a drive for continuous growth. We’re committed to building a diverse and inclusive workplace that values each person’s unique skills and experiences. Even if you don’t meet every requirement, we’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

 

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

  • This role will be focused on the initial design and implementation of a Process Improvement program within Customer Experience Operations
  • The goal of this program is to delivery business and operational efficiencies leading to quantifiable benefit/value, reducing our overall cost metrics and improving productivity
  • This role will work closely with cross-functional partners to promote CPI tools and practices, educating and influencing key stakeholders through change management
  • Specific focus on back-office, manual processes: Simplify processes, eliminate waste, combine like processes, leverage automation and relocation opportunities to create business value
  • Ongoing leveraging of multiple approaches to gain buy-in - education, exposure, and experience
  • Communication of roadmap and results to executive leadership

We’d love to chat if you have:

  • 8+ years of relevant experience
  • 3+ years of experience in SaaS, Tech or FinTech
  • Lean Six Sigma Black Belt Certified or equivalent
  • Leading cross-functional, company-wide, and business unit specific process improvement initiatives producing results by increasing efficiencies and reducing waste leveraging
  • Lean & Six Sigma, Project Management, Business Analysis, and Change Management disciplines
  • Designing and driving project plans with senior business unit leaders to attain business segment specific objectives identified through business process analysis and value stream mapping
  • Leading and equipping organizational leaders with operational excellence best practices and tools through education, exposure, and experience with the goal of building a culture of Process Excellence
  • Creating and fostering business relationships to drive process innovation and achieve sustained realized operational benefits through CPI efforts
  • Establishing and monitoring performance tracking data and metrics measuring critical success factors for project pilots, launches, and BAU
  • Communicating key process improvement initiative goals, updates, and results to executive leadership

#evergreen

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range
$128,200—$160,000 USD

What’s in it for you? 

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. 

Here is a preview of some of the amazing benefits here at BILL:

  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts 
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off 
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com.

Apply for this Job

* Required
resume chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox
(File types: pdf, doc, docx, txt, rtf)
Cancel
Equal Employment Opportunity Information

At BILL, we strive to be a workplace where inclusivity and authenticity matters. This extends to our hiring experience where we work to foster an experience in which all people feel they are equally respected and valued. 

Completing this form is entirely voluntary and will be kept strictly confidential. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at BILL are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

For race and ethnicity definitions, as well as more information on veteran and disability status, please refer to this document.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements. The information you provide will also be used to support our diversity, equity and inclusion efforts. Any information that you do provide will be recorded and maintained in a confidential manner.

Gender (Select one)





Race or Ethnicity (Select one)








Veteran Status (Select one)



Disability Status (Select one)



Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.