Job Overview:

As a Sr System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. As the first point of contact, you will respond to client issues, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. While this is a client facing support position, it entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities:

  • Serve as point of contact and escalation point for Tier 1 support issues requiring advanced troubleshooting.
  • Provide high-quality technical support to clients via phone, email, and remote sessions.
  • Administer and maintain client workstations, printers, and peripheral equipment.
  • Investigate and resolve DNS, DHCP, TCP/IP, and network connectivity issues.
  • Participate in infrastructure improvement initiatives and documentation efforts.
  • Accurately track and document work in the ticketing system, ensuring clear handoffs and resolution notes.
  • Assist with implementing security measures including MFA (e.g., Duo) and adherence to company policies.
  • Contribute to team KPIs by efficiently managing workload and prioritizing escalated issues.

Skills:

  • Strong customer service mindset with excellent troubleshooting skills.
  • Advanced proficiency in Managing and troubleshooting:
    • Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Entra)
    • Active Directory accounts, groups, and permissions
    • Citrix -Publishing/managing applications, terminating hung sessions, Citrix Studio/Director)
    • Intune (e.g., device compliance, update rings, device management, conditional access)
    • Email security gateways (e.g. Mimecast, Proofpoint, Microsoft Defender) 
    • Virtualized environments (e.g., VMware vSphere: resource allocation, server performance)
  • Monitor and resolve alerts (e.g., disk space, host down, ISP issues) from monitoring tools such as CheckMK and logic monitor
  • Ability to assess, prioritize, and resolve multiple escalated issues in a fast-paced environment.
  • Clear and concise written and verbal communication, able to adapt for technical and non-technical audiences.
  • Process-oriented, detail-focused approach to documenting technical issues and solutions.

Qualifications:

  • High school diploma or equivalent required.
  • 5+ years of experience in a related field.
  • A degree or some college a plus.
  • Technical licenses or training a plus.

The Benefits of Working for Abacus

  • Exposure to a diverse array of technologies.
  • Internal opportunities for career advancement.
  • Part of a team of experienced technicians that aim to deliver exceptional service
  • Competitive compensation.
  • Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO.
  • Opportunities to further technical education through online courses.
  • Positive, friendly, and supportive office environment.
  • Workplace perks including healthy snacks, wellness programs, and team-building events.

 

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Abacus Group LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.