Build the Future with Us — EquipmentShare is Hiring a Service Performance Specialist

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Service Performance Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. As the Service Performance Specialist you will be a strategic enforcer of performance accountability, you will transform the way we do business improving equipment uptime, underperforming branches, identifying training opportunities and missed recovery opportunities. Work directly with the VP of Services and each director (Warranty, Services, Training, Remote Monitoring, and Procurement Support) to initiate actions, track completion, and ensure long-term resolution. Serve as the point of integration between service intelligence and execution, overseeing the flow of insights across the full Services vertical

Primary Responsibilities

Monitor dashboards and data sources to identify key performance gaps
Bring solution to the gaps and propose to different teams in Training - Service - Warranty
Clear definition of KPIs and deep study on improvement opportunities
Drive and Follow-up action and improvement plans through KPIs improvement
Create, drive and follow-up improvement plans for branch performance related to service KPIs (Warranty, Training, Work Orders Aging, PM compliance, main downtime reasons and other KPIs). Use the help of Product Line Managers for OEMs accountability.
Work with the Uptime Center identifying improvement opportunities in services/warranty/training
Launch, assign, and track corrective action plans across all service departments
Drive a weekly Service Action Review process, holding directors accountable for completion of their initiatives
Lead structured, data-backed interventions with field service teams and regional leadership
Drive performance improvement through visibility, urgency, and follow-through

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

See challenges as opportunities
Embrace change and continuous improvement
Bring energy, effort, and optimism every day

Skills & Qualifications

Very strong service maintenance knowledge with field experience
Thorough understanding of the company’s products and services, as well as relevant technical knowledge are able to assess the Service Department needs and guide more laser focus approaches
Proficiency in Business Intelligence tools with the ability to understand what to ask for the developers/data analysts and implement complex data visualizations.
Outstanding Leadership and communication skills to liaise and interact effectively with the service team, other departments, stakeholders, and other parties. Communication is valuable for collaborating with internal departments and building professional relationships.
Strong analytical skills to analyze, interpret, and assess all different situations encompassing all service departments and determine their eligibility and accuracy and make informed decisions based on findings.
Analytical skills help them identify areas of improvement, implement new strategies, and effectively manage costs. The position requires not only ability to analyze, but to bring solutions and options to all departments on how to solve the gaps.
Attention to detail is a vital skill because it helps to ensure the completeness and accuracy of the information. The keen eye for detail enables us to maintain precise records, spot discrepancies, and challenging gaps in our operations.
You must have a strong understanding of service processes, the ability to interpret technical information and business needs, and excellent analytical, communication, negotiation, and problem-solving skills.

Education and Experience

At least 6 years of experience
High School degree required, Bachelor's degree in Business, Services, or a related field
A technical degree and prior working experience in the service department will be strongly considered.

Physical Requirements

Must be able to sit and stand for long periods of time

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

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