Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

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Intro and job overview: 

**Unlike other roles at Precisely, this position will work with FedRAMP and as such the applicant must be a US citizen.***

We are looking for a Senior Site Reliability Engineer who will interface with senior management, Platform Engineering, QA and the Precisely development teams to continuously improve the stability, reliability and efficiency of our global SaaS platform. The Senior Site Reliability Engineer will be responsible for contributing to global SRE teams, implementing SaaS best practices and operating a world class Data Integration SaaS suite of products.

This individual will work with the team to architect and deploy the tools and systems that will make our  production environment more resilient, in order to effectively respond to and address incidents.

This role also includes supporting a FedRAMP authorized Cloud Service Offering. You will work closely with cross-functional teams to design, implement, and manage robust systems that meet the stringent requirements of FedRAMP compliance.

Responsibilities and Duties: 

  • Partner closely with SaaS Development, Pipeline Engineering, and Platform Engineering teams to ensure that SRE is an integral part of Precisely’s Continuous Delivery model for SaaS applications.
  • Design and build necessary tooling and automation to ensure that we are able to manage our cloud native infrastructure in a reliable, maintainable, observable and secure way
  • Establish a 24x7 incidence response process that addresses Precisely’s SLA for SaaS Products through efficient alerting, playbook documentation and blameless postmortems.
  • Be part of the Global SRE team and build relationships across product management, development, and support organizations to socialize the culture of SRE.
  • Drive the culture of observability through the SaaS development organization.
  • Leads prioritization of reliability features and contributes to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
  • Ensure appropriate security cloud tooling is planned for and implemented in the production environment.
  • Regularly defend the quality, scalability and reliability of Precisely’s production SaaS environment.
  • Collaborate with Federated Security and compliance teams to implement and maintain security controls and measures
  • Participate in Annual FedRAMP assessments and Significant Change assessments as necessary.
  • Continuously monitor systems for compliance with FedRAMP security controls and report any deviations.
  • Implement and manage strict access controls to ensure that only authorized personnel or systems have access to sensitive data and systems within the FedRAMP boundary

Requirements and Qualifications:

  • At least 5 years of experience in a global multi-tenanted production environment.
  • Hands on skills on Kubernetes, AWS/GCP/Azure, Terraform/Cloudformation/Ansible.
  • Strong knowledge on Linux fundamentals, experience troubleshooting production issues. 
  • Experience working in a 24x7 production environment.
  • Strong understanding of SRE and general SaaS service management principles.
  • Past experience working with SRE teams and handling on-call coordination challenges.
  • Strong collaboration, communication and interpersonal skills.
  • The ability to operate calmly in challenging and stressful situations.
  • A deep understanding of Kubernetes and Cloud Networking or previous experience in infrastructure.
  • Exposure to any programming language (Go/Python/C,C++) is a big plus. 

Preferred Requirements and Qualifications:

  • Exposure to solutioning for Big Data Applications in Cloud
  • Located in Eastern or Central Time Zone is preferred but all US time zones are welcome to apply

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