The Systems Management Specialist (SMS) will perform the following tasks :

Installations, upgrades and resolution of the ongoing support incidents
Support for critical issues with his/her peers
The Systems Administration Specialist is part of a global organization, as part of his duties he may have to travel (in France and abroad).

Main skills

Liaise with client and/or internal departments regarding ongoing technical requests
Manage software installations and upgrades
Manage the resolution of any ongoing Support issue
Provide technical support for system issues, interfaces, data migration, upgrades and new installations
Provide technical support for troubleshooting and performance analysis

Qualifications

Knowledge of LINUX and Windows

Objectives

Experience in solving complex problems
Administration of installation servers, upgrades and maintenance of servers
Be able to configure new sites, set up systems in hospitals, clinics and laboratories
Participate in project activities involving collaboration with other technical teams in our company

Education

Obtaining a university degree in progress
Experience in LINUX and Windows

L’expert technique devra réaliser des tâches de développement spécifiques et fournir une assistance technique autour du déploiement et des évolutions des applications de santé d’InterSystems et des produits connexes.

L’expert technique pourra éventuellement se rendre sur les sites des clients (par ex. hôpitaux, laboratoires) et rencontrer les partenaires exécutants pour le déploiement et l’intégration des logiciels. Déplacements internationaux éventuels.

Le poste est basé à Montpellier – possibilité de présences ponctuelles à la Défense si l’apprenti( e) le souhaite.

Le candidat devra passer avec succès des tests logico-techniques.

Principales missions

Gestion

· Coopérer avec le client ou le spécialiste fonctionnel dans la préparation des demandes d’amélioration

· Préparer la mise en place d’un nouveau projet, identifier les besoins client, définir un cahier des charges

· Gérer la résolution de tous problèmes d’acceptation non résolus, avant et après la mise en œuvre du projet

Missions opérationnelles

· Mettre au point et développer une solution pour les personnalisations logicielles : WebServices, JavaScript, interfaces, rapports, extractions, migration de données, mises à niveau et conversions

· Fournir une assistance technique pour le dépannage et l’analyse des performances dans les domaines connexes

· Assistance et tests de tous les utilitaires InterSystems connexes, par ex. outil de correction, service d’impression, etc.

· Créer des supports de formation sur des sujets techniques tels que le développement personnalisé de systèmes et le reporting

· Produire des documents techniques tels que documents de référence, consignes d’installation, manuels utilisateur, articles théoriques et spécifications

· Participer aux formations techniques sur site

· Participer aux implémentations techniques sur site

Principales qualités requises

INDISPENSABLES
Compétences techniques	· Maîtriser le développement logiciel, la programmation et/ou les applications ; aimer la manipulation et l’analyse de données complexes et le développement de solutions logicielles
Méthode innovante de résolution des problèmes	· Capacité à résoudre des problèmes difficiles ; trouver des solutions créatives ; aptitude à identifier des questions/problèmes clés par l’analyse et le questionnement ; affronter systématiquement les problèmes ; identifier les interactions inapparentes
Compétences sociales interpersonnelles	· Adapter son comportement afin de pouvoir travailler efficacement avec différentes personnes ; être à l’aise dans les relations professionnelles ; être amical, avenant, bien se présenter
Efficacité et méticulosité	· S'impliquer dans la réalisation des tâches tout en respectant les délais ; équilibrer différentes tâches simultanées sans omettre aucune information ; être exigeant en termes de minutie, d’exhaustivité et d’exactitude
SOUHAITABLES
Autonomie/Confiance en soi	· Emettre des idées et prendre des initiatives sans avoir besoin d’instructions ou d’encadrement ; résoudre directement ses problèmes ou avertir en cas de difficultés

Expérience et qualifications

Indispensables

Connaissance des langages web, par exemple JavaScript
Notions de programmation orientée objet
Expérience en SQL, fonctionnement des bases de données et analyse de larges volumes de données
Capacité à concevoir et rédiger des documents techniques
Maîtrise des concepts fondamentaux de système (Windows & Linux)
Expérience dans les relations centrées sur le client
Capacité avérée à diriger et à aboutir à des résultats conformément aux plannings spécifiques
Bonnes présentation et compétences en communication
Capacité à dispenser des formations et à concevoir des supports de formation
Capacité à travailler en équipe, dans un environnement multiculturel
Aimer découvrir de nouvelles technologies et applications

Appréciables

Connaissances en NoSQL
Notions de développement d’APIs (REST ou SOAP)
Notion de versionning et de déploiement

Formation

Indispensables	Diplôme universitaire ou expérience professionnelle équivalente Bon Niveau d’Anglais
Appréciables	Expérience dans la technologie InterSystems ou dans les systèmes de santé

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

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Technical Specialist - Apprentice

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