Aimé Leon Dore is looking for a Team Lead to join our team in NY, reporting directly to the Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience and implementing programs & processes to ensure the successful operation of the NY Flagship.
Duties & Responsibilities
- Sales & Experience:
- Delivers exceptional customer service at all times
- Take Lead on hosting VIP clients
- Ensure the store remains clean and presentable at all times while referencing checklists daily (cleanliness, smell, sound & appearance)
- Ensure that the Brand Ethos is protected as well as spoken about in the correct manner across the sales floor
- Handling difficult customer interactions in a responsible educated manner
- Operations:
- Upholds order and structure of Retail Team and supervises the sales floor as needed
- Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore Values
- Delivery of daily performance reports to senior management team (DOR,SM,ASM)
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times
- Assist Management with the overall store operation and environment to achieve sales, service and customer satisfaction goals.
- Monitor all Lunch Breaks to ensure the store is not vulnerable when associates are on break
- Review and evolve existing processes to improve operational efficiencies
- Door Host:
- Be a brand ambassador at the door and exhibit a friendly and outgoing attitude whilst delivering a best-in-class customer experience
- Manage store traffic and communicate with customers at the door about our virtual queue.
Retail Training / Continuous Improvement
- Exhibit a high degree of professional maturity and lead by example
- Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship
- Provide guidance and feedback to help associates strengthen specific knowledge/skill areas
Qualifications
- Ability to build, lead and manage high performing teams
- Experience with retail operations, planning and sales strategy
- Extensive experience and abilities to lead the delivery of high level customer service
- Above average communication, collaboration and delegation skills as well as good decision-making abilities in high pressure situations
- Ability to support conflict resolution, employee coaching and counseling
- A Bachelor's Degree and/or 1 years retail experience, or 3 years retail experience in lieu of a degree
Salary Range: 18.00 - $21.00 per hour
Created in 2014, Aimé Leon Dore is a lifestyle, sport and ready-to-wear brand based out of Queens, New York. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.