We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Location: Remote (Supporting West Coast Hours)

OVERVIEW

ABOUT THE ROLE 

We are currently seeking an IT Support Specialist (Contractor) for our Instacart IT Team! This position is a Remote role supporting the Pacific Standard Time Zone. This role will be responsible for providing stellar IT Support to our employees across our environment and office! This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

ABOUT THE TEAM 

The IT Operations and Services team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience across Instacart is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

ABOUT THE JOB

  • Provide IT Support to Instacart employees via remote support through our ticketing system
  • Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team
  • Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool
  • Coordinate with our IT Logistics team to ship equipment to customers across the region making sure employees have the tools they need to do their job.
  • Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom
  • Troubleshoot and Support macOS, ChromeOS, and WindowsBecome familiar with all aspects of our IT environment to help support, maintain, and scale it
  • Assist in keeping our knowledge base and documentation up-to-date

ABOUT YOU

Preferred Qualifications

  • You have 2-3 years of experience with helpdesk support and customer service
  • You have a strong understanding of macOS, Windows, and ChromeOS operating systems
  • You have a good understanding of AV systems (including Zoom and Hangouts)
  • You have a friendly personality and love to teach others
  • You are great at communicating with all types of people and personalities

Minimum Qualifications

  • You have at least 2 years of experience with helpdesk support and customer service
  • You are familiar with macOS, Windows, and ChromeOS operating systems
  • You are inclined to Google things you don’t know before asking someone
  • You love technology and delivering great customer service

Pay range dependent on location; $37-$50/hour

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At Instacart, we like to think of ourselves as a potluck—where everyone brings something new, different, and flavorful to the table. We believe our team’s wide range of perspectives, experiences and backgrounds enable us to build a better product for our customers. Instacart is for everyone, and we’re committed to fostering diverse and inclusive teams that reflect the communities we serve.

Individuals seeking employment at Instacart are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic. 

Please note: If you apply for more than one job, you will be asked to fill out the questionnaire for each application.  

Why are we asking?

In order to track our effectiveness in recruiting a wide range of talent, we invite all applicants to self-identify demographic information. Completion of the form is required as part of our standard application process - but disclosing your demographic information is optional. Any information that you do provide will be recorded and maintained in a confidential file.

Self-identification categories

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  • LGBT2QIA+: An umbrella term for a range of sexual orientations and gender identities/expressions. Stands for “Lesbian, Gay, Bisexual, Transgender, Two-Spirit, Queer, Intersex, and Asexual. The plus sign is meant to encompass all other identities that belong to this community.” 
  • Race/Ethnicity: A person’s racial, ethnic or origin identity. 

  • Disability Status: A person’s physical or mental impairment which may limit one or more of their major life activities. Learn more here. 

  • Military Service: A person who has spent time serving in any branch of the military (retired or active). Learn more here. 

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