Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. Our cutting-edge digital financial management and business operations solutions drive success for firms around the globe by improving finance and accounting operations, including billing, invoicing, payments, and financial reporting. By bringing together data, insights, and tools, we enable law firm leaders to make informed business decisions to build and manage their businesses more effectively and efficiently.
Job Description:
The 3E Retention Account Manager will be responsible for managing and nurturing Elite’s existing 3E customer base to ensure high levels of satisfaction and retention. The ideal candidate will have a strong understanding of Elite’s solutions, the legal industry, cloud services, SaaS business models, and account management strategies.
What you'll do:
- Develop and maintain strong relationships with a large portfolio of existing customers.
- Monitor and validate all 3E and ESU renewal dates and amounts in Salesforce.com.
- Maintain and report on a pipeline of opportunities, client renewals/contracts, and up-to-date forecast.
- Meet and exceed 3E retention goals and booking targets.
- Monitor customer usage via monthly audits to identify opportunities for timekeeper upgrades and module add-ons.
- Process customer service transactions, or request for proposals (RFS).
- Resolve customer support and service issues.
- Assist the collections team with outstanding AR and invoice issues.
- Conduct regular check-ins and business reviews with key accounts.
- Track software versions installed at each customer.
- Monitor when 3E cloud and on-prem solutions go live.
- Gather customer feedback and work with the product team to guide future product developments.
- Understand customer needs and objectives to align our software and services accordingly.
What you'll need:
- Develop and maintain strong business, marketing, or a related field.
- 7+ years of experience in account management / sales preferably in the cloud/SaaS industry.
- Proven track record of maintaining and growing customer accounts.
- Strong communication and interpersonal skills.
- Ability to analyze data and usage patterns to inform decision-making.
- Experience with Salesforce.com and account management tools.
Benefits:
- Competitive Compensation Package (Base - $142,000 to $152,000 + variable compensation)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
Please note that we do not offer sponsorship for this position.
Additional Information
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
