A fantastic opportunity to grow your career with this cutting-edge technology in the next generation sequencing evolution. At Element you will be an internal part of our success as we build out our commercial presence in the field.
We're specifically targeting the Boston, New York and North Carolina regions to help support our growing East Coast client base!
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
What will you be doing?
Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
Identifying root causes and resolving product issues in the field
Collaborating with internal partners to resolve customer issues and improve processes
Interacting with customers to offer and assist in service contract sales and other service products
Assessing maintenance/service needs and implementing a plan of action for instrument service
Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Utilizing service CRM software to accurately document work in a timely manner
Frequently traveling to North American customer sites is required. TRAVEL CAN RANGE FROM 25% - 80% OF WORK TIME. This position will focus on supporting East Coast customers.
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
Commercial experience is desired, to include direct selling of products and service contracts
Proven track record of working on teams that have taken products from concept to market
Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems.
Experience with multiple full life cycle product launches preferred
Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
Experience with fluorescence microscopy helpful
Excellent verbal and written communications skills, including technical writing abilities.
Must be flexible in working hours as this position may require customer support during non-regular business hours
Demonstrated account management skills preferred
Associate or Bachelor Degree or MS with 6+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)