Kaseya Systems Engineer

Electric is a Series A startup backed by Bessemer Venture Partners, Bowery Capital, Primary Venture Partners and led by a team of seasoned entrepreneurs, operators and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses.. Through a chat interface, personalized service and flat-rate pricing we keep our client’s email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

The Role
The Systems Engineer position is a hybrid position delivering architecture, configuration, integration, and education of Kaseya products.

Responsibilities

  • Provide input in the architecture of systems, cloud, and messaging solutions
    Implementation and support of Electric’s Kaseya infrastructure
  • Troubleshoot and resolve escalated tickets for workstations, servers, backup, network and cloud components
  • Perform scripting to support automation. This position will be at least partially responsible for writing scripts to automate processes.
  • Perform root cause analysis (RCA) functions
  • Articulate technical information clearly and simply to non-technical people
  • Script and rollout new Kaseya policies
  • Mentor and train new team members on the Kaseya VSA

Qualifications / Knowledge Required

  • legal authorization to work in the U.S
  • Minimum 3 years Kaseya certified administration experience, including monitoring and management packages
  • Minimum 5 years recent hands on production environment experience supporting and implementing Windows workstations, Apple Mac, Windows Server, AD, Exchange, Office 365, Hyper-V or VMware, Amazon AWS or Azure. Recent scripting experience.
  • Experience authoring and implementing automation scripts in Kaseya
  • Experience deploying and supporting Windows Server Operating Systems
  • General familiarity with networking concepts, including troubleshooting wireless infrastructure issues
  • Experience with administration, including add/remove users and groups, configure NTFS file permissions, check event logs, configure and restore from backup
  • Installation, configuration and troubleshooting of VLANs, LAG ports, and trunking
  • Experience and understanding of Terminal / Remote Desktop Services

Other Desired Skills:

  • Bachelor’s degree or equivalent experience in a customer service based capacity
  • Strong business acumen – ability to interact with all levels of management
  • Demonstrates tendency to challenge the status quo, drive constant improvement in process, and an ability to achieve organizational goals
  • Ability to resolve complex issues within functional area and/or area of expertise
  • Ability to develop and execute multiple priorities and approaches to meet objectives



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