Reporting to the Operations Director, the Lead Clinician will have day-to-day oversight and coordination of the care team, including Physicians, Advanced Practice Providers, Behavioral Health Clinicians, Nurses, and Peer Recovery Specialists (we call them Community Recovery Partners or CRPs). the Lead Clinician will provide direct supervision to care team members, oversee treatment planning, and work with the Operations Director and clinic support teams to manage clinic capacity, hire, train, and retain top-tier employees, create work schedules, ensure appropriate medical billing, implement policy changes, lead development programs, and drive overall efficiency and effectiveness of the clinic and its services. Leading with a service mindset, the Lead Clinician will foster an environment and lead a team committed to consistently delighting our community members, partners, and colleagues and build value, loyalty and trust.
- Ensure best-in-class customer experience for all community members and their caregivers
- Work with National Chief Medical Officer and State Medical Director to ensure adherence to Eleanor Health clinical model, including that behavioral and pharmacologic approaches to treatment are evidence based and tailored for the individual needs and phase of care of each community member
- Ensure that SUD counseling services are provided as specified in each community member’s individualized treatment plan, and coordinated with other care services, if applicable
- Conduct behavioral health assessments for new and re-enrolling community members and co-manage the treatment of psychiatric, psychosocial, physical health-related and behavioral health needs throughout the patient’s treatment journey
- Conduct individual therapy and/or group sessions in person and virtually
- Supervise Behavioral Health Clinicians and provide direct oversight on patient treatment plans
- Coordinate with external behavioral health treatment facilities, assisting with referrals to higher levels of care where needed
- Ensure that the assessment, diagnosis and treatment of community members with co-occurring disorders is provided by appropriately trained and qualified clinical staff, and that the clinical supervision of such staff is provided
- Work with Operations Director to identify and review quality care indicators, outcome objectives and staff and program performance
- Establish and implement a quality assurance program, working with the Operations Director and National Quality & Clinical Operations team and ensure adherence to clinic policies and procedures
- Cultivate various channels to generate inbound interest and engagement from prospective community members and families for appropriate intake into Eleanor services
- Master’s degree required
- Must have a Washington Licensed Independent Clinical Social Worker- LICSW license.
- 1-2 year of clinical supervisory experience leading clinical teams and providing supervision to behavioral health clinicians required; 3-5+ years of clinical supervisory experience in behavioral health strongly preferred
- Proven capability and desire to grow practice management skill set, including resource planning and day-to-day issue mitigation
- Experience providing mental health treatment and substance use treatment to patients with opioid and other substance use disorders
- Excellent working knowledge of evidence-based treatments for behavioral health conditions
- Highly skilled in behavioral therapy, cognitive behavioral therapy, dialectical behavioral therapy, relapse prevention therapy, contingency management, and motivational interviewing
- Experience working with patients with multiple medical and behavioral health diagnoses is preferred, but not required
- An exceptional commitment to delighting customers and delivering high quality experiences
- Proficiency in general management tools including creating and maintaining dashboards, spreadsheets, presentations
- Experience working within EMR and Practice Management systems, with flexibility to learn new systems and tools
- Mission driven and motivated to join an organization that will transform the way we deliver accessible, evidence-based, and clinically excellent care in the opioid and other substance use disorders space
- Extra credit for experience delivering therapy services online or over the telephone
About Eleanor Health
Eleanor Health is rethinking addiction by fully treating it as a chronic condition and building an integrated solution that expands access to effective, whole-person treatment to drive sustained recovery. Our goal is to improve upon earlier generations of opioid and substance use disorder treatment to create more accessible clinic- and community-based care. The Eleanor Health model integrates with the rest of a patient's life and care journey, and delivers superior outcomes for patients (we call them community members), their loved ones and communities, the healthcare system, and society.
Eleanor Health and its associated health care providers deliver best-in-class substance use disorder care utilizing Medication-Assisted Therapy (MAT), behavioral health therapy, care management, and social support and wrap services. As a multi-site, outpatient treatment organization, Eleanor delivers accessible, evidence-based, and clinically excellent care, supported by innovative technology.
Launched in September 2019, Eleanor Health has established a network of highly successful practices across New Jersey, North Carolina, Massachusetts, Washington, and Louisiana, and we are poised to continue our rapid expansion within those states as well as in new markets in the coming months.
If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.
Job Type: Full-time