At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Beats, and Logstash — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We unite Elasticians across 30+ countries (and counting!), 18 timezones, and 30 different languages into one coherent team, while the broader community spans across over 100 countries.
As global markets continue to expand, careers within Elastic Sales Order Operations are critical to the ongoing success of our business. The WW Sales Order Operations team at Elastic are the liaisons between many organizations within Elastic. Your main forces will be to become an expert at deal operations, and order management in order to help Elastic Sales leaders negotiate the best deal structure. The team is versed in communication and provides analytical insights. Our team is comprised of a dedicated group of professionals with executive presence, who are calm under pressure to liaison across the business. We are the key link between Sales and Finance to position Elastic sales orders for rev rec compliance requirements (working closely with Deal Desk, Sales, IT, Legal, and Finance to maximize shareholder revenue), while creating customer delight.
What You Will Be Doing:
Assist in Order Operations activities including, but not limited to:
Reviewing and Booking orders
Working directly with sales reps in structuring deals
Address and resolve customer requests (both financial and support related)
Enable the sales team through process and operational improvements
What You Bring Along:
Financial Reconciliations / Period-end close activities
Customer account data quality management
Customer support licensing
Assist and lead order operations technology enhancements
Assist in UAT for CRM and back-end system improvements
Be able to thrive and adapt in a highly distributed business structure across multiple geographies.
We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
Competitive pay based on the work you do here and not your previous salary
Global minimum of 16 weeks of paid in full parental leave (moms & dads)
Generous vacation time and one week of volunteer time off
Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.