What we are building

We believe the future is in empowering businesses to make better decisions with their untapped data. Our engineers investigate fascinating problems and come up with clever solutions to help businesses unlock this hidden potential. We’re crafting ground-breaking software products in the spaces of Artificial Intelligence, Machine Learning and Natural Language Processing - domains where frontend experiences are completely fresh and unknown. Sound interesting? Read on.

What you’ll be doing

As a player-coach, you'll be on the front lines in a dynamic role, and you will serve as the interface between our clients and our internal teams (Product, Engineering, Sales & Account Management), throughout a client's lifecycle for our large and complex projects.  We work alongside our Account Executives through the entire process and are the technical project managers responsible for ensuring delivery of a solution that has strategic value for our clients.  You can expect to:

  • Lead NYC-based Technical Project Management/Software Implementation teams (experience of doing this previously is vital)
  • Manage cross-functional teams to successfully deliver any type of project on time, within budget, and within the client’s expectations, for large and complex deployments
  • Be the accountable or responsible stakeholder for activities that include:
    • Project planning and design
    • Delivery execution
    • On-site client meetings
    • Designing technical solutions
    • Machine training
    • Creation of client-facing materials
    • Informing the product feedback loop
  • Problem-solve with the Engineering and Product teams
  • Act as a technical liaison between internal teams (Product, Engineering, Sales & Account Management) and clients - explain technical matters in simple terms to audiences ranging from business analysts to legal experts to C-level executives
  • Provide strategic input for how we can optimize delivery through process improvements or technical solutions
  • Collect, synthesize and align information from many stakeholders (internal and external) of varying backgrounds, points of view, levels of technical knowledge, motivations, and thought processes
  • Deliver many different types of projects (length, type, and location)

This role reports to the Head of Deployment Strategy

Skills and Experience

  • Experience managing a team
  • Experience delivering end-to-end B2B software solutions including deployment of on-premise and cloud solutions for large enterprise clients
  • Able to improvise, think creatively and find simple solutions to solve complex problems
  • Experience with project management principles and tools (Kanban, Scrum, Retrospectives, JIRA etc.)
  • Client-facing communication skills
  • Excellent written and spoken communication skills, including presentations
  • Ability to travel (travel between our London office and client premises may be required)
  • Degree in engineering, computer science, or relevant experience

You are

  • Resilient - you are cool under pressure and comfortable adapting to new circumstances in a dynamic and demanding work environment
  • An executor and a decision maker - you will rarely have all the answers or data points in a live deployment, but it is your job to bring in the right stakeholders, communicate effectively, and then make a decision that will impact the project
  • Meticulous - you stay on top of the details, record-keeping and timelines
  • Client-focused - you enjoy talking to clients, understanding their requirements, and delivering a great solution for them
  • A team player - you know that without communication, products and processes break down
  • Someone who insists on the highest standards

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