The Technical Program Manager - Operations is responsible to drive the full end to end development design and manufacturing production of eero product packaging and own packout on production line. Their role starts from the packaging design concept phase and continues until the product reaches end of life.  An operational scope is required, with experience in consumer packaging including printing die presses, corrugate, laminates, forming processes, color controls, process control and qualification, packaging raw materials, yields, product configuration, and new process qualification. You are the type of person who has a bias for action to identify gating decisions, gather data, weigh the options, and continue the program forward. You apply experience and bias to think strategically and act tactically to bring packaging solutions which balance user experience, product branding, manufacturability, and cost to market.

What you'll do:

  • Lead eero’s packaging development and new product introduction
    • Work with marketing, ID, suppliers, and product to define and deliver a best in class out of box experience
    • Commit to build schedules
    • Own the execution of packaging development by enforcing the proper documentation from suppliers via 3D CAD and 2D subassembly drawings and artwork files in document control
    • Perform Packout validation and qualification of packaging at CM and Packout facility for full retail shipment
    • Drive DFx during early design phases to optimize packaging design relative to cost and manufacturability
    • Develop rapport with supplier partners and detailed knowledge of "how the factory works" its capabilities and limitations.
    • Own the packaging BOM structure and revision controls
  • Engage with manufacturing partners
    • Develop and qualify packaging production processes at suppliers
    • Coordinate builds, qualification tests, and prove packaging meets quality and functionality
    • Design of experiments to resolve fit, transfer, transportation issues.
  • Support coverage in region with travel up to 2 trips per quarter to Asia to drive issue resolution and/or support build/ramp activities
  • Lead weekly Packaging Core meetings and supplier development meetings.  
  • Commit to delivery of packaging to build readiness for packout processes for production.


We’re looking for someone who:

  • 3+ years in consumer retail consumer electronic packaging industry possessing having direct responsibility to deliver product which includes mixtures of raw materials for retail packaged products and retail point-of-sale displays
  • 3D experience to modify CAD dimensions and create drawings (Solidworks / NX)
  • Knowledgeable about CMYK printing process, process qualification; experience with supporting international products will be a plus
  • Experience with thermoform, sheet forming, molded pulp, foldex box, greyboard wrap, and corrugated cardboard.
  • Ability to conduct Failure Mode & Effects Analysis (FMEA)
  • Familiarity of applying 5M+E
  • Demonstrated experience on production packout line and qualifying end to end products which require packout.
  • BS degree in Mechanical Engineering
  • Exceptional communication skills via brevity and details; able to distill information to communicate to appropriate audience.
  • Understanding of Asia business culture
  • Attention to detail without becoming lost in the details

Bonus Points for:

  • Mandarin Chinese language (spoken)
  • Vietnamese language (spoken)

Pursuant to the San Francisco/ Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at eero are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.