IT Systems Engineer

edX offers highly-driven, intellectually-ambitious candidates an opportunity to work in a dynamic, mission-driven organization. We are looking for an IT Systems Engineer who has a passion for working on a team, learning new technologies, working closely with customers, problem solving, and delivering high-quality support and services to meet IT and customer needs.

The ideal candidate has experience in a cloud-first technology environment built on SaaS and PaaS solutions, rather than a large in-house technology footprint. They should have exemplary problem-solving and critical thinking skills; experience gathering requirements for, planning, and executing projects; a desire to and track record of working collaboratively, but the ability to work independently; an inexorable drive to improve business processes through critical assessment and automation; outstanding communication skills; and, most of all, a human-centered approach to solutions development.

You will:

  • Plan and execute strategic IT projects in collaboration with the IT Operations team and business stakeholders. 
  • Manage the lifecycle of user accounts across a variety of services using our cloud identity provider
  • Develop automation for IT and stakeholder business process using low-code automation technology and simple Python scripts 
  • Collaborate with other members of the IT Operations team and our Legal team to evaluate security and operational risk for new and existing technology vendors
  • Assist in enterprise-grade technology selection
  • Assess the security of systems and services and respond to security incidents in collaboration with the IT Operations team
  • Administer edX macOS, Windows, and Linux endpoints
  • Administer technology that supports and enforces technical controls for our BYOD policy
  • Administer a variety of productivity and SaaS applications, including GSuite, OneLogin, Zoom, JIRA, and Confluence
  • Administer and develop capabilities for a cloud identity provider
  • Recommend and implement approved technical controls to implement IT policy
  • Work closely with both technical and non-technical staff to resolve and document a variety of support requests
  • Provide Tier 2 support in collaboration with our IT Support team and escalate to Tier 3 support with Engineering teams and vendors
  • Provide backup Tier 1 support as needed
  • Document issue resolutions
  • Build mappings and integrations between edX technology systems
  • Other duties related to the day-to-day operations of an Information Technology Operations team

You have:

  • 3+ Years experience and demonstrated ability in planning and executing projects
  • 3+ Years experience in working with and administering SaaS products and cloud technologies like JIRA, Confluence, GSuite, Zendesk, Salesforce, and leading Cloud Identity Providers
  • 3+ years experience in supporting macOS systems
  • 2+ Years providing Tier 2 IT Support
  • 2+ years experience in administering macOS systems
  • 2+ years in supporting Windows systems
  • A demonstrated ability to work both independently and on a team
  • Experience with *nix systems
  • Experience with modern scripting languages (e.g., Python, Ruby) for automating administration and operational tasks and processes
  • Ability to learn new technologies and services quickly and then support them on-the-fly
  • Exemplary critical-thinking and problem solving skills
  • High level of organization and attention to detail
  • Comfort with ambiguity
  • Strong communication and writing skills

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