Salesforce Platform Lead

Are you ready to join a company that’s transforming the education landscape? At edX, we provide a platform that allows our College, University, and Business partners to serve world-class educational content to everyone, everywhere. Our customers are individual learners from around the world; our College, University, and Business partners who provide courses on our platform; and enterprise businesses who provide access to edX content to their workforce. As we continue to grow, we’re investing in operational excellence across the business. Your contributions on the IT team will help create a solid foundation of technology and data for executing our business vision and bringing education to learners across the world.

As the Salesforce Platform Lead, you will be part of the Business Systems team, managing our Salesforce organization together with both in-house and outsourced Salesforce Administrators. You will build deep relationships with your stakeholders to understand both their processes and how their processes fit into the enterprise context. You will work cross-functionally with a team to research, develop, and implement enterprise-level best practices and solutions that will result in providing business users and leaders superior data for making better, faster business decisions. You’ll also coach colleagues on process management and improvement so as to build excellence and competency across the business.

You will:

  • be part of the Salesforce administrator team
  • serve as an expert on how to use Salesforce, and other business systems, to operate the edX business efficiently and effectively
  • develop solutions to support and improve business processes in alignment with IT strategy and architecture
  • lead cross-functional projects to implement new integrations, processes, and technical solutions using Salesforce enterprise solutions
  • contribute towards the prioritization, project planning, and ongoing activity management with the Salesforce management team, which includes both in-house and outsourced members
  • build a deep understanding of company business processes, from the team level to the enterprise level
  • identify and select best practices to document, optimize, and automate business processes across the business
  • provide thought leadership and consultation to colleagues around the company in business process improvement

You are:

  • an empathetic, thoughtful, and skilled professional who enjoys working with and building up others
  • highly skilled at problem solving and critical thinking in a technical context
  • highly skilled in systems-level and operational thinking
  • highly organized and detail-oriented
  • highly skilled at communicating, both written and verbally, with tact and empathy
  • excited and able to learn and support new technologies
  • taking ownership of your success
  • open to taking on new responsibilities as the needs of the organization evolve
  • continually learning new skills and developing your technical and business domain knowledge

You have:

  • 5+ years in administering Salesforce with Sales Cloud and Service Cloud
  • 5+ years working on implementing solutions for Sales teams
  • 3+ years of project/change management experience
  • 3+ years of business analysis experience
  • 2+ years of experience working with Salesforce CPQ - experience with other top tier CPQ products can be considered
  • big picture outlook combined with high attention to technical detail
  • strong business/commercial acumen
  • an excellent understanding of what constitutes a good user experience
  • experience with integration systems
  • experience leading project teams and managing business stakeholders
  • experience managing outsourced resources
  • experience working in an Agile environment

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