What We're Building

Eden Workplace is the complete suite of software for the modern hybrid office that makes it easier for companies to run their workplaces. Eden Workplace’s best-in-class Software-as-a-Service (SaaS) suite helps teams safely return to the office, manage their floor plans and desks, register visitors, track employee ticketing and helpdesk requests, book rooms and manage their facilities. Eden Workplace is based in San Francisco and investors include Y Combinator, Bessemer Venture Partners, Fifth Wall, S28 Capital, Reshape and JLL. Eden Workplace’s mission is to create a better place to work, for everyone. To learn more, visit www.edenworkplace.com.

What You'll Do

  • Own the core relationship with our SaaS customers
  • Manage cross-selling and renewals across your portfolio of SaaS customers
  • Manage onboarding of relevant SaaS products, including Visitor Management, Team Safety, Room Scheduling, Modern Ticketing, and Desk Booking
  • Help develop and implement a program of recurring and on-demand touchpoints with customers
  • Collaborate with the Marketplace Services team to ensure any clients with services are supported, as needed
  • Help develop and scale internal processes to support hundreds of SaaS customers
  • Synthesize voice of customer from qualitative and quantitative feedback and share with cross-functional teams, including product, sales, and leadership

What You'll Need

  • 3+ years of experience in Customer Success or Account Management roles
  • Empathy for customers resulting in a best in class customer experience
  • Ability to critically think about and identify client needs to effectively implement and expand Eden Workplace’s SaaS solution
  • Strong verbal and written communication skills
  • Process oriented and prepared to develop and improve internal- and external-facing customer support documentation
  • Deep understanding of Eden Workplace’s SaaS products in addition to our competitors’ products
  • Ability to think creatively to help clients implement Eden Workplace’s SaaS solutions, especially while the product is being developed
  • Ability to thrive in a fast-paced team environment
  • Ability to problem-solve, adapt, and grow quickly as we build our team
  • Startup hustle and energy
  • B.A. or B.S. strongly preferred

Perks

  • Fun office environment
  • 401(k) contribution opportunity
  • Full benefits (medical, dental, vision)
  • Generous stock options
  • Unlimited PTO 
  • Cool swag

COVID-19

All of our team whose roles allow them to work remotely are doing so, and will continue to do so until a vaccine is widely available and we’re able to be back in the office. 

Diversity, Equity, and Inclusion

At Eden Workplace, we are committed to creating a truly inclusive and vibrant culture where all people, identities and experiences are celebrated, empowered & respected. We aim to create a space that enhances the overall employee experience by creating moments of belonging for all. Learn more about our commitment here

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Eden Workplace are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.