WHAT WE'RE BUILDING

Eden is the leading platform for office management – where teams can collaborate to have all the services they need to thrive at work. Our mission is to create a better place to work, for everyone.

Eden offers comprehensive services to enable our clients to make their office work like magic. Our platform provides services ranging from office cleaning and facilities maintenance to supply and snack stocking to IT support. Each Eden client has a dedicated account manager to ensure an insanely great experience. Eden is venture-backed from some of the best institutional and angel investors in Silicon Valley, including Y Combinator, SV Angel, Redpoint Ventures, Bessemer Venture Partners, Canvas Ventures, Index Ventures, Comcast Ventures, ENIAC, Maven Ventures, Slow Ventures, S28 Capital, Fifth Wall Ventures and many more.

We were founded in 2015 and currently serve 20+ major cities including San Francisco Bay Area, LA, Austin, Chicago, Denver, Dallas, Houston, Washington, DC, Philadelphia, Boston, and NYC.

WHAT YOU'LL DO

  • Managing enterprise customer relationships in New York, including daily interface with senior operations professionals
  • Manage process, vendors, and outcomes to grow Eden’s enterprise level customer relationships
  • Guide outcomes for facilities related projects and drive quality assurance processes
  • Troubleshoot client and vendor issues in a timely manner with a positive attitude
  • Think critically and creatively about how to regularly improve process and operations
  • Customize process to seamlessly onboard new and future enterprise level customers
  • Advocate customer needs internally to continuously improve the customer experience through product and process
  • Visit customer offices often to provide creative solutions that meet (and exceed) their needs and deepen customer engagement

WHAT YOU'LL NEED

  • B.A. or B.S. strongly preferred
  • 2+ years of customer-facing work experience or 2+ years working in a facilities or office management capacity
  • Demonstrate extremely high emotional intelligence and empathy
  • Strong project management skills
  • Ability to thrive in a fast-paced team environment
  • Ability to problem solve, adapt, and grow quickly as we build our team
  • Extremely proactive, responsive, and upbeat with strong organizational skills
  • Startup hustle and energy

PERKS

  • Ground floor opportunity with the team; shape the strategic direction of a fast-growing Y Combinator startup
  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity
  • Generous stock options
  • Competitive salary
  • Free lunch and snacks
  • Cool swag
  • Great location near Bryant Park

 

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