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EDI Support Operations Engineer (f/m/d) - with fluent German
Company Description
ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).
Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.
Job Description
You'll connect with the role if you enjoy...
- Ensures successful delivery against SLA’s.
- Deliver excellent customer service and maintain high communication standards.
- Help assist with resolutions and guidance around support.
- Enhance and maintain the excellent support standards.
- Become an additional resource in supporting key customers.
- Help enhance and drive the support knowledge base.
- Assist with closure and housekeeping with support tickets.
- Help maintain and enhance documentation.
- Provide additional backup cover for support shifts.
- Be the gatekeeper for hypercare/ go live hand over to support.
- Engage with new customers regarding the status page and subscriptions
Non-responsibilites:
- Project Management
- Mapping creation or amendments
- Tech Ops
Qualifications
To connect with ecosio it is important to have…
- People Management: Collaboratively works together with all involved parties
- Methodological expertise: EDI or E-INVOICE experience along with key customer service principles
- Subject-matter expertise: Strong service desk and support process knowledge with troubleshooting mindset
- Other skills: Fluent in English and German, good communication skills both written and oral. French or other languages a bonus.
- Other skills: organised individual with strong interest in using AI in the workplace
Additional Information
By connecting with us you will experience...
- Our remote-first culture lets you work remotely from one of our designated countries
- Flexible working hours to suit your schedule and priorities
- Annual personal development budget to invest in conferences, courses, or career coaching
- Home office allowance to create a workspace that fits your needs
- Regular events and trips to connect, celebrate, and have fun with the team
- Workations of up to 90 days per year within the EU, combining travel and productivity
- Wellbeing support, including mental health resources and employee assistance programs
- Additional country-specific benefits based on your location
Sounds like a connection that works? Then apply now and we will get in touch soon!
As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.
Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you.
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