Head of Account Management

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

 

We are seeking an experienced and strategic Head of Account Management to lead and expand ecoATM’s channel network. This leadership role will drive the growth and retention of our most critical customer relationships, ensuring that our clients realize the full value of ecoATM’s end-to-end platform

As the Head of Account Management, you will lead the team in developing the strategy and execution of all account management efforts, fostering deep client partnerships, driving revenue growth, developing strategic client growth roadmaps, and maintaining ecoATM’s position as a trusted partner.

• Strategic Vision: Identify market trends, customer needs, and competitive insights to inform strategy and product/service positioning. Develop strategic integrations to deepen the retailer relationship. Generate new ideas for service and products
• Strategic Leadership: Develop and execute a comprehensive account management strategy that enables the account management team to strengthen relationships with key clients, driving long-term value and making ecoATM more strategically integrated.

• Executive Relationship Management: Serve as the primary executive liaison partnering with key accounts and their internal owners, building trust and ensuring alignment between client goals and ecoATM capabilities.
• Revenue Growth and Retention: Drive account expansion opportunities while ensuring renewals by consistently delivering measurable value to clients.

• Account Playbook. Develop account growth plans and scalable models to service clients (from escalations to developing QBRs), to ensure organizational alignment with customer needs and desires.

• Team Development: Build, mentor, and lead a high-performing account management team that embodies ecoATM’s customer-centric values. Set clear expectations, provide continuous feedback, and ensure professional development opportunities for team members. Set teams goals and build a scalable sales organization through effective talent acquisition, development, and retention strategies based on KPIs

• Enable Data-Driven Account Insights: Leverage account performance metrics to identify trends, predict challenges, and proactively offer tailored solutions. Establish KPIs and metrics to track and evaluate performance
• Cross-Functional Collaboration: Partner with internal teams—including operations, product, marketing, technology, and sales—to deliver seamless service and drive innovation for clients. Collaborate on go-to-market strategies, ensuring seamless execution of campaigns and product launches.

• Customer Advocacy: Act as the voice of the customer within ecoATM, ensuring client feedback shapes our offerings and strategic direction.
• Thought Leadership: Represent ecoATM at industry events, fostering strong relationships and positioning the company as a leader in technology recycling solutions.

• Financial Management. Own the account management P&L ensuring cost-effective operations while achieving revenue and profitability targets. Develop and manage budgets, forecasts, and resource allocation plans to support sales growth.

 

Requirements

• 15+ years of experience in account management, client success, or strategic partnerships, with at least 8 years in a leadership role.

• Proven track record of growing accounts and achieving/ exceeding sales targets with retailers
• Strong understanding of corporate account management and support processes.

• Strong attention to detail
• Solid technical skills and the ability to conduct root cause analysis

• Exceptional leadership, coaching, and team-building skills.
• Strategic thinker with the ability to balance long-term vision with short-term execution.
• Strong analytical mindset with expertise in using data to drive decisions and account strategies.
• Exceptional communication, relationship management, presentation, and negotiation skills, with experience engaging C-suite stakeholders.
• Deep understanding of retailer landscape, including key challenges impacting enterprise clients.

• Exceptional level of customer understanding, consumer insights, financial acumen, sales systems, consultative selling and team development

• Proven success in building and scaling account management teams in a fast-paced, high-growth environment.
• Hands-on attitude to solve practical problems and capture opportunities.
• Positive mindset, result-oriented, high level of initiative and integrity
• Strong business acumen and work independently and think strategically.
• A team player and adaptable.
• Expert in Tableau and Salesforce CRM and MS Excel and Powerpoint
• Bachelor’s degree required in Business, Marketing, or a related field (MBA preferred).

Pay Range (How much might you earn in your base salary?)
$215,000-$270,000+

 

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.