Associate Operations Analyst

Associate Operations Analyst

High Wycombe, Buckinghamshire

5 days per week in the office 

Ebury Mass Payments (EMP) is the premier non-bank provider of high volume currency and payment solutions. The division operates in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth. As the heart of our company, the Operations Department is made up of different teams which collaborate in order to ensure that new customers, transactions and processes run smoothly and safely in our network.

Responsibilities:

• Monitoring client balances and credit conditions
• Managing all daily incoming and outgoing payments under strict cut off times.
• Reconciling inbound and outbound payments
• Payment and banking queries – investigating payment issues, liaising internally for banking updates and accurately conveying updates to other departments
• Covering of foreign exchange positions
• Delivering exotic currency payments.
• Managing internal balances including executing daily cash sweeps
• Investigating unallocated and/or non-received funds
• Supporting other internal teams in resolving client account discrepancies
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Participating on Ad-Hoc projects to maintain and improve the business growth.
• Developing and maintaining knowledge of processes to ensure consistent competency and KPIs are met
• Managing caseload throughout the end to end process in a timely manner
• Monitoring own performance to ensure personal targets standards are met
• Being effective in finding data and building MI reports from a number of internal and external sources
• Working flexibly in a high performing team to ensure team goals as well as personal deliverables are achieved

• Be willing to share knowledge and experience constructively as a team player 

Essential Experience:

• Articulate in both written and verbal communication
• Working successfully in a target driven operational environment
• Ability to manage performance and targets in a fast paced, pressured environment
• Motivated, with a desire to make Ebury a success

Location:

Our office is located at St John’s Place, in a prominent location in the heart of High Wycombe, just a few minutes walk to the town’s train station. The station has regular direct links to London, Birmingham and Aylesbury, reaching London in just 25 minutes (fastest time). For those travelling by car, Junction 4 of the M40 is just a 5 minute drive from the office. This provides excellent links to other Thames Valley areas, along with easy access to the M25 and a route into London.

Please note, this position is based 5 days per week in the High Wycombe office.

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