EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

Since the beginning of our journey, we have had one mission: to provide global access for everyone. We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial! That's precisely why we created a payment technology that builds bridges between people and businesses every day in 29 rising markets across the globe.

We call ourselves ebankers, we are global thinkers, we value diversity, we foster creativity and we work hard to connect businesses and people worldwide through payments. Let's make history together?

The e-commerce transaction market has been growing exponentially through the years. Your role on this job will be centered over dealing with a concern that grows on the same proportion as online purchases, FRAUD! We always say that the real challenge is not stopping fraud transactions to happen. The key is to detect suspicious behaviors while we preserve our Merchants approval rates. There’s no pride on having stable fraud numbers if we compromise most of our operation to do so. We have the responsibility of being very assertive on our strategy and that’s why are looking for someone with previous experience in Fraud Prevention and with a Customer Centric and data-driven mentality. We are a fast pace growing payments processing company with strong presence over Latin and Central American countries and we’re on the search for a Chargeback Analyst to join our Fraud Prevention Team.

You will also be responsible for:

Act in a customer centric way for Enterprise Merchants;
Proactively monitor chargeback KPIs and performance;
Follow all the chargeback activities flow (notification until dispute answer);
Identify offenders, opportunities and come up with a strategy to address and fix it;
Contribute with disruptive ideas and insights that will benefit the business.

Main requirements for this position:

Knowledge about chargeback flow;
You have a constant need of self-development. Comfort zone makes you uncomfortable and you’re guided by the test-learn methodology;
You are familiar with dashboard tools. There’s no preference here since all these tools are pretty much alike but Tableau is the company’s official tool;
You have payment market and are familiar with the major players that compose the credit card transactional flow;
You know how to use SQL (joining tables, aggregation functions) to extract data for analysis purposes and also make your daily activities easier;
You have advance to fluent English skills. We’re a multinational company and you will be off your native language for e-mail replies and meeting attends very frequently;
You respect all cultures and beliefs and don’t have a prejudgment mindset.

What else would we like to see?

You know statistical fundamentals and use them to guide your data analysis such as hypothesis test, back testing rules, relative risk, etc.;
You have great communication skills and are a fast learner;
Knowledge about chargeback rates and card scheme programs;
You also have fluency in Spanish.

EBANX offers:

Spanish, English, and Portuguese classes;
Meal Allowance;
Transportation voucher (if needed);
WAVES - Program of goals and results (variable compensation);
EBANX Play - Wellness (Gympass, e-Sports, SESC );
EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
EBANX Skills: budget for workshops and courses;
EBANX Flexible: Birthday Day Off;
Semi-flexible hours (8 hours a day - Monday to Friday);
EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women;
EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
Life Insurance: Life Insurance 100% paid by EBANX;
Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more!

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Website

Privacy Notice *

By applying for jobs at EBANX, you declare that you have read our Privacy Notice and agree to the use of your data by EBANX. *

Your agreement with our Notice is fundamental for EBANX to take all the necessary steps to start the application process, such as contacting you, scheduling and conducting interviews, and registering you as a candidate in our systems.

EBANX will store your data for the duration of the application process and, after it has ended, for a further 5 years. If you wish to have your data deleted before then, please contact EBANX via our Privacy Portal.

Level of English *

Level of Spanish *

You declare yourself a person (select the option that best defines your race/skin color): *

Select which gender identity you identify with: *

Select which sexual orientation you identify with: *

Are you a person with a disability? *

If you are a person with a disability and you answered yes in the previous question, please indicate what disability you have: *

Are you eligible to work in the country of the job position you are applying to? *

Which countries do you have a work visa for, in addition to the country of this job position?

Aviso de Privacidade *

Ao se candidatar a vagas de emprego no EBANX, você declara que leu nosso Aviso de Privacidade e concorda com a utilização dos seus dados pelo EBANX. *

Sua concordância com nosso Aviso é fundamental para que o EBANX tome todas as providências necessárias para dar início ao processo seletivo, como entrar em contato com você, agendar e realizar entrevistas e cadastrá-lo(a) como candidato(a) em nossos sistemas.

O EBANX armazenará seus dados durante todo o processo de seleção e, após o encerramento, por mais 5 anos. Se você deseja que seus dados sejam excluídos antes disso, entre em contato com o EBANX através do nosso Portal de Privacidade.

Demographic Information *

We believe it is possible to create a diverse, equal and inclusive environment. That is why we have prepared a questionnaire that addresses demographic issues by collecting sensitive personal data. The information collected is part of our efforts to monitor our evolution, so filling it out is optional, but we invite you to do so. Filling in or refusing to provide these details will in no way affect your hiring process, but it will help us to get to know the people who apply to EBANX better. Check out this link for more information to support your decision on whether or not to provide consent for the processing of this data.

By selecting the "Agree" option in this section, you register your free, express, informed, and unequivocal expression of awareness about the processing of sensitive data and consent to the processing of this data. This means that you agree to the legal entity EBANX Ltda., CNPJ 13.236.697/0001-46, headquartered at Rua Marechal Deodoro, 630, Praça San Marco, CEP 80010-010, Centro, Curitiba, PR, processing your personal data under the terms listed.

Informações Demográficas *

Acreditamos que é possível criar um ambiente diversificado, igualitário e inclusivo. Por isso, preparamos um questionário que aborda questões demográficas a partir da coleta de dados pessoais sensíveis.

As informações coletadas fazem parte de nossos esforços para acompanhar nossa evolução, portanto, seu preenchimento é opcional, mas convidamos você a fazê-lo.

O preenchimento ou a recusa em fornecer esses detalhes não afetará de forma alguma o seu processo de contratação, mas nos ajudará a conhecer melhor as pessoas que se candidatam ao EBANX. Confira neste link mais informações para apoiar sua decisão em fornecer ou não consentimento para o tratamento destes dados.

Por meio da seleção da opção “Concordo” nesta seção, você registra sua manifestação livre, expressa, informada e inequívoca de ciência sobre o tratamento de dados sensíveis e de consentimento para o tratamento destes dados. Isto significa que você concorda que a pessoa jurídica EBANX Ltda., CNPJ 13.236.697/0001-46, com sede na Rua Marechal Deodoro, 630, Praça San Marco, CEP 80010-010, Centro, Curitiba, PR, trate seus dados pessoais nos termos elencados.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Mid-level Fraud Prevention Analyst

Apply for this Job