Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.
Job Title: Operations Associate (Logistics)
Reports to: Logistics Project Manager
Location: Bangalore Onsite
Key Relationships:
Internal - Sales, Finance, Operations and Tech teams
External - Client, Warehouse Partners, Freight Forwarding agents, and Couriers
Job Purpose: Easyship is a shipping platform that connects sellers and marketplaces to couriers. We have strategic accounts with enterprise-level eCommerce marketplaces that utilize Easyship’s technology, operations, and courier resources to manage inventory and deliver orders to their customers globally. We’re looking for a candidate who loves working with data and has strong analytical skills to support analysis of operational processes and provide insights on improving operational efficiency. We are looking for someone who understands the importance of SLAs, and looks to drive improvement where it’s needed. You should love the evolving world of logistics.
Job Responsibilities:
- Manage inbound Sales requests for Logistics Projects quotes; develop a shipping project plan and quote to Sales team.
- Execute Logistics Projects from end-to-end, including booking freight, managing partner & client coordination, tracking goods to destination, ensuring accurate and timely fulfillment operations with warehouse partners.
- Track and report on each project’s timeline and profitability; solve challenges and escalate when needed.
- Manage a global network of 3PL and carrier partners; hold partners accountable to service level agreements.
- Develop weekly and project-based roadmaps to drive accountability and adherence to timelines.
- Be the resident expert on Easyship Logistics capabilities and restrictions.
- Communicate effectively with client and sales to ensure all project details are accurately conveyed in a timely manner.
- Proactively identify problems, create solutions, and implement improvements.
Skills & Personal Qualities:
- 2 years of experience working in a logistics or supply-chain operations role. Graduates are welcome and can be considered as a junior role.
- Ability to multi-task and deal with time pressure
- Ability to coordinate meetings and discussions with remote teams spread across multiple locations.
- Hardworking and reliable. Not afraid to run the extra mile.
- Rigorous attention to detail
- Excellent written and verbal communication skills
- MS Excel skills (Working with large data sets, lookups, and pivots).
- High proficiency in English (verbal & written)
- Knowledge of small parcel shipping, freight forwarding and e-commerce. Project management experience would be a plus.
- Experience working with JIRA or other Project Management Software would be a plus.
Nice-to-have:
- Experience in , eCommerce, 3PL, Parcel/Post, or Logistics industries would be advantageous
- Knowledge of warehouse management systems (WMS) and other automation technologies used in fulfilment operations
What you’ll get:
- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
- Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’
- 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
- Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
- Company issued laptop: Who wants to work from their personal laptop? Let’s keep work and personal life separate!
- Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team!
Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Taipei and Bangalore – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!
