Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here.

Job Title: N.O.C Team Lead (Network Operations Centre)
Reports to: Director of Engineering
Location: London, Taiwan, Remote
Key Relationships: Engineering, Support.

Job Purpose: 
We're looking for a highly motivated and dynamic Network Operations Centre (NOC) Service Desk Manager who is passionate about technology and delivering exceptional customer service. 

What you’ll do:

  • Set-up N.O.C. Team

  • Define N.O.C. processes on dealing with incoming issues

  • Line manager of N.O.C. Team

  • Recruitment, Training and Mentoring of N.O.C. team members

  • Determine Priority level of incoming issues

  • Work closely with App Support and DevOps teams on establishing procedures for issue handling steps

  • Establish processes on handling incoming technical issues

  • Build up a technical troubleshooting knowledge base

Who you are:

  • 1- 2 years of experience working in a Technical Support team

  • 2 years of experience as a team lead in any area

  • 4 years working in a technology company

  • Experience with Jira Software and issue management

  • Some familiarity with Agile

  • Nice to have experience (not required but a bonus):

    • Sentry

    • ScoutAPM

    • Grafana

    • Cloud Monitoring

    • Cloudflare

What you’ll get:

  • Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
  • Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
  • Generous Vacation Policy: We think time off is essential… and we encourage it!
  • Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
  • Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’
  • 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
  • Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
  • Company issued laptop: Who wants to work from their personal laptop? Let’s keep work and personal life separate!
  • Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team!
  • Annual Team Summit: Got the travel blues? Our all-team summit in Hong Kong is a good place to start.
  • Flexible Working: We offer you an autonomous environment to perform at your highest level!

Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!

Don't take it from us, take it from Cristina. One of our longest serving backend engineers.

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