Are you a natural people-person with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP customer service representative!
Your role with us:
As a VIP customer service representative, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience.
Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.
So how do we do this?
As an online casino, all of our communication with our players is done through chat. For this reason, you'll need to have excellent written communication skills and the ability to express empathy and understanding through chat.
Could you be our next VIP superstar?
Don't worry if you don't have any experience in the online casino industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.
Please note that in this role our team works 6 days a week for 6 hours a day.
Your hours and location of work are below:
Mon - Friday - 9am - 2pm (Office)
Mon - Friday - 9pm - 11pm (Home)
Saturday: OFF
Sunday - 9am - 2pm + 9pm - 11pm (Home)
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
What you will do:
- Act as a VIP Account Manager by building and maintaining strong relationships with VIP customers (sports and casino) across the Easygo brands.
- Provide VIP customers with industry-leading customer service and gaming experience.
- Articulating an extensive knowledge of our products which leads to resolving customer issues.
- Monitor VIP customer behaviours, interests, and trends to ensure that customer expectations are met.
- Engage with VIP players and at times other players including the chat room on site, email, Telegram and any additional platforms required.
- Collaborate with other departments to improve the overall customer experience.
Bonus points if you have:
- Sports & Gambling knowledge advantageous
Some of the perks of working for us:
- EAP access for you and your family
- A full-time barista who will make you coffee, tea and fresh juices
- Daily catered breakfast
- Free soup on Tuesday’s
- Massage Wednesdays - we get professionals to do this!
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Paid volunteer day
- Flexible working hours
- Help yourself drinks fridges and snack shelves
“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
