Senior VIP Host
As a Senior VIP Host, you will be responsible for managing an assigned group of top tier client accounts with responsibility for retention and growth. All your work will focus on delivering consistent and well thought out management to ensure your clients receive exceptional service within the industry. Continuously identify new opportunities from within existing accounts, partnering with key stakeholders to aid in increasing revenue.
Ensure a deep enough understanding of clients' individual experiences to head off potential issues before they arise. You will manage a portfolio of 300 client accounts.
Senior Hosts are responsible for actively assisting the VIP Manager & VIP Supervisors for recruitment and training purposes. Senior hosts work closely with the Manager to develop strategies to retain high value clients and contribute to team development.
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.
Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
What you will do:
- Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
- Understand the client's objectives and decision-making process and forming long-term partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviours and overall value to the business
- Make optimal use of communication tools such as chat room on site, email, telegram and any additional platforms required to engage with VIP players
- Collaborate with VIP Manager, Supervisor's and other Senior hosts to contribute to team development
What you will bring:
- Minimum 2-5+ years experience in customer success and/or account management
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication skills and a demonstrated ability to work collaboratively with all levels of internal and external organisations
- A focus on client relationships, ability to gain trust through communication, expectation setting and completion of planned deliverables
- Proven ability to manage multiple projects/responsibilities at a time, balancing client deliverables as well as internal obligations
- The initiative to go above and beyond and act on opportunities in a timely manner
- Demonstrated success in achieving KPI targets week on week and month on month
- Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output
- Ability to motivate others and work efficiently and effectively within a team to achieve group goals and department objectives
- Demonstrates empathy and understanding within the work environment - expressing opinions appropriately, listening to the message being delivered, and appropriately managing errors and possible conflicts
- Drive and determination to continuously develop one's own skills and competencies to assist the continued/ongoing growth and success of Easygo
Desirable Qualifications
- Bachelors Degree in Marketing
- Extensive experience in Gaming and/or wagering industry
- Extensive Cryptocurrency knowledge
Some of the perks of working for us:
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista’s who will make your daily coffee, tea or fresh juice!
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this!
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
