What's in it for you?
Are you ready to kickstart your career in IT in a vibrant and supportive workplace? Do you have a love for tech and helping people out? Then we may have the perfect role for you, we are seeking a dynamic individual to join us as an IT Support Officer to help us helpdesk tickets, the deployment of devices and tech onboarding. This is an entry-level position perfect for someone eager to dive into the world of IT support and grow with us.
Your role with us:
Your mission should you choose to accept it, is to provide general IT duties to our workforce of over 300 people in our Melbourne office, assist the IT team with helpdesk tickets, staff onboarding, and general IT problem-solving. You will be assisting Easygo to transition the company from its startup origins to a larger scale, rapidly evolving tech company. There will be a physical labour element to this role which will require you to get hands-on with desk moves, installing monitors, and taking care of day-to-day business as usual tasks. You will be a first responder to IT tickets being raised on Jira and solve them yourself or triage the tickets and call out for help when needed. You will also set up AV equipment in our meeting rooms and ensure our i-Pad booking system is running smoothly. You will know your way around a HDMI cable and Macs as well as having the ability to work independently and manage your time effectively.
Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's leading crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of over 300, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career today!
What you will do:
- Respond to IT issues and tickets from internal users within Easygo.
- Providing technical assistance, including on-site deskside support, to all users within Easygo.
- Working with stakeholders across the business to escalate and resolve IT issues in a timely manner.
- Assist with maintaining IT equipment including networking and endpoint devices.
- Involved in user account creation, modification, and deletion, and other access control tasks.
- Support office infrastructure including meeting room systems and audio/visual equipment.
- Onboarding tasks including set up of workstations and desks for new starters.
- Offboarding tasks including collection & refreshing of corporate devices from departing members.
- Other ad-hoc tasks as requested by the IT Support Team Leader..
What you'll bring:
- Experience working in a service delivery team, assisting small to medium-scale organisations.
- Attention to detail, with the ability to diagnose and troubleshoot basic technical issues.
- Excellent communication skills with both technical and non-technical people.
- Tech-savvy with working knowledge of current technology trends.
- Ability to work autonomously, and keeping adherence to best practices, policies, and procedures.
- Self-motivated with a customer-oriented “can-do” attitude, and calm disposition.
- Able to manage and prioritise work and multitask in a fast-paced work environment.
- Time-management skills, with the ability to prioritise tasks and work unsupervised.
- Organised and detail-oriented.
Bonus points if:
- Qualification or degree in IT, computer science, software engineering, or a related field.
- Working knowledge of both Windows and macOS operating systems.
- Understanding of Powershell and Bash
- Exposure to the Atlassian Service Management platform, or Jira and Confluence.
- Experience in managing IT equipment, infrastructure and services.
- Knowledge of administering MDM’s and a wide variety of SaaS platforms
- Proficient in cloud, computer hardware, and support, WiFi, and IT security.
- Experience handling IT responsibilities in the iGaming sector.
Some of the perks of working for us:
- Two full-time barista’s who will make you coffee, tea and fresh juices
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this!
- Team budgets for lunches and activities to celebrate achievements
- Fun office environment with pool tables, table tennis and all your favorite gaming consoles
- EAP access for you and your family
- Learning & Development platform with over 9,000 courses
- Paid volunteer day
- Flexible working hours
