Manager, OST Operations (2021-2022)

Position Reports to: Deputy Director, OST Operations

Core Relationships:  Associate, OST Operations 

Start Date: Immediate 

Hours: 11-7pm (hours may shift to accommodate programming)

Compensation: $60,000-70,000 (Commensurate with experience). East Harlem Scholars Academies also offers a comprehensive benefits package.

FLSA Status: Exempt


Who We Are

East Harlem Tutorial Program (EHTP) began in 1958 as a children's reading group and has since grown into a multi-site after-school program for traditional public school students and a network of public charter schools focused on significantly increasing the college graduation rate in East Harlem. We are on track to serve at least 25% of East Harlem students by 2025, with enrollment for this year at approximately 2200 students in our schools and after school programs. In 2020, 99% of our seniors were accepted to college, and our current scholars in college are on-track to graduate at eight times the national average of their peers.

At EHTP we also aim to serve as an agent of change and thoughtfully contribute to the national fight for racial equity. Through our organization-wide commitment to anti-racism work, we prepare our scholars to effect change, challenge the status quo, and thrive in the world around them. As staff members, we face our own racial identities and conscious and unconscious biases. With this in mind, all of our professional development, curriculum, organizational materials, and processes are designed with a goal of racial justice. Read our racial equity statement here.

We ground all of our work in racial equity, in our core values, and in our four guiding pursuits: the Revolutionary Pursuit of Love, the Radical Pursuit of Knowledge, the Responsive Pursuit of Healing, and in the Relentless Pursuit of Results. These pursuits inform and are reflected in our current four key strategic priorities: to increase high-impact, high-quality academic curriculum, programming content, staff capacity, and coaching; to embrace and advance our use of technology; to deepen our embodiment of ethical and equitable radical humanity; and to efficiently operationalize teaching, learning, community, and care.


About the Opportunity

The Operations Manager provides key programmatic support in a wide variety of ways that ensure each of the five OST programs receive a consistent level of centralized support and that our programs are fully enrolled. The Operations Manager works with the Director of Operations and Managing Director to make sure there are efficient and effective means for staff and students to have the space, time, and materials they need to get the most out of their time in program. The Operations Manager owns student recruitment for all programs and is responsible for ensuring families in our community are aware and able to access EHTP programs.


Responsibilities of the Senior Coordinator, OST Operations will include, but are not  limited to: 

Create and Utilize Systems to Support Daily Program Needs

  • Ensure all students and teachers have access to supplies necessary for programs by maintaining system for supply request, purchasing, inventory, and distribution.
  • Maintain online program calendars with major events so that all stakeholders are informed and can easily participate.
  • Manage mass communications to families, including physical mailings, mass emails, and text messaging.
  • Reserve virtual and physical spaces and arrange set-up of said spaces for all program activities and special events. 
  • Communicate with facilities and custodial staff to ensure physical spaces are available, cleaned and set-up appropriately as needed.

Ensure Fiscal and Programmatic Compliance with Auditors and Authorizers

  • Work with Director of Operations to ensure all materials necessary for licensure and compliance are organized and accessible, including SACC license and DYCD contracts.
  • Compile, code, and submit all invoices for payment for program expenses for all programs, including Elementary, Middle School, High School, and College Access and Success. 
  • Ensure all program credit card expenses are documented and submitted for approval. 

Family and Community Engagement

    • Create and manage annual student recruitment and enrollment plan.
    • Identify opportunities for community and stakeholder engagement and outreach.
    • Work with Data Associate to ensure all necessary documents and information are collected.
    • Communicate regularly with families to promote retention and ongoing engagement. 
    • Organize orientations and open houses and any other recruitment and family engagement events. 


What Qualifies You

  • You have 2+ years of experience in a operations capacity with a high record of achievement and/or minimum of two years of work experience in a relevant youth/social service agency 
  • You have excellent written/verbal communication and interpersonal skills and experience  interacting with all levels of an organization  
  • You are fluent in Spanish, strongly preferred but not required
  • You develop genuine and authentic relationships and work from a strengths-based approach
  • You believe in EHTP’s mission, core values, and racial equity statement
  • You have a track record of exercising good judgment, particularly under pressure
  • You are flexible and thrive in ambiguity
  • You can maintain confidentiality with highly sensitive information
  • You are comfortable working independently and managing multiple priorities
  • You are a critical thinker with the ability to analyze a situation and respond accordingly
  • You demonstrate adaptability and ability to navigate through ambiguity
  • Your willingness to, and embrace of, change quick
  • Your ability to organize, plan and execute on project plans 
  • Your willingness to improve technical and functional skills
  • You can communicate effectively to a variety of stakeholders
  • You ask for support in a timely fashion
  • You hold yourself to high professional and ethical standards
  • You enjoy and/or have experience working with diverse populations of students and communities
  • You are open to the excitement and challenges of a growing organization 
  • Experience working with in customer service, human resources or school operations
  • Experience working with Google and Microsoft Suite
  • Eagerness to learn new systems and skills. 

For the safety of our students and staff, East Harlem Tutorial Program requires all staff members to be fully vaccinated against COVID-19. We do allow for medical and religious exemptions that adhere to our policy and CDC guidelines. If you have any questions and would like further information, please reach out to


Thank you in advance for taking the time to apply to East Harlem Tutorial Program!

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