ABOUT EARNIN
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to over $15 billion in earnings.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
We are looking for a talented IT Help Desk Engineer to join our team. The ideal candidate should possess advanced skills in troubleshooting Mac OSX and Windows, expertise in mobile device management (MDM) workflows, device trust, and zero-trust security principles. Proficiency in VPNs, networking, and the ability to handle high-level projects are essential.
This position requires be hybrid from our Bangkok office as part of our expanding site location with two days a week in-person. EarnIn provides excellent benefits for our employees including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location.
WHAT YOU'LL DO
In this role, you will be responsible for supporting our organization's mobile devices, as well as implementing and maintaining security measures to protect our data and systems. This will include configuring and managing MacOS and Windows operating systems, MDM platforms such as JAMF Pro, Microsoft Intune, VMware Workspace One, and SaaS application user management.
Additionally, strong communication skills and the ability to collaborate effectively within a team are crucial for this role. Demonstrated proficiency in project management is necessary to handle complex projects and deliver high-quality results. The ability to troubleshoot and resolve issues promptly and efficiently is essential.
WHAT WE'RE LOOKING FOR
- Excellent verbal and written communication skills
- Strong customer service skills and ability to serve as the first point of contact for technical assistance over Slack, email, phone, and web conference
- Demonstrated problem-solving skills with the ability to troubleshoot and resolve issues in a professional and timely manner, and follow up with users to ensure full resolution
- Experience with Mac and Windows operating systems, MDM platforms such as JAMF Pro, Microsoft Intune, VMware Workspace One, and SaaS application user management
- Experience with SSO solutions such as Okta
- Working knowledge of Google Workspace, Slack, Jira, GitHub, and Zoom, as well as endpoint security solutions
- Familiarity with Jira project management and service desk platform
- Experience with new hire onboarding and employee offboarding, including account creation/deletion, access provisioning/de-provisioning, and laptop provisioning/de-provisioning
- Ability to train users on helpdesk processes, including IT and security policies and practices
- Strong teamwork skills and ability to consider the big picture and consequences during the decision-making process
- Ability to follow written and verbal instructions and willingness to learn and develop technical and soft skills
- Scripting experience with PyShell, SQL, etc. is a strong plus
- Understanding of the importance of documentation
- Able to work independently and provide high-quality results
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
