Account Director

Job Description

About Us

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what’s easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The account director (AD) is the main point of contact for the client and is responsible for identifying and pursuing business opportunities, both new and organic. The AD will be expected to lead tactical brainstorming, in partnership with Virgo leadership, and create a yearly peer-to-peer (P2P) tactical proposal for the account(s) they oversee. The AD is also responsible for mentoring and training junior team members, overseeing the team’s capacity, and setting clear expectations on job roles and responsibilities. The AD will also create and maintain strong relationships with inter-agency departments, ie, scientific, editorial, and creative, to effectively work together to ideate and execute solutions that meet the client’s objectives. The AD is ultimately accountable for all deliverables they oversee, including financial forecasting/management, and must ensure they work effectively with all Virgo team members to deliver creative, engaging P2P solutions within the agreed upon timeline.

As part of the health education management team, the AD will be seen as an ambassador for Virgo, building respect and support both internally and externally. They will be expected to have the ability to think “big picture” in the development of long-term strategic plans, to drive client business and further establish Virgo as a premier healthcare agency.

Core Responsibilities

Account Direction

Oversee designated accounts while appropriately directing account team activity
Provide direction, inspiration, and strategic counsel where necessary
Set performance targets with the client
Monitor progress on account against targets and make necessary changes to activity to achieve them
Evaluate success of projects and overall programs
Take accountability for the profitable management of accounts and team budgets
Identify organic growth opportunities and drive new business growth
Ensure all written communication across the agency is produced within Virgo house style format and quality
Accurately input hours worked into timesheets on SAP

People Management

Clearly set expectations and standards and manage team members to achieve their potential
Delegate work fairly and consistently across the team
Create a supportive learning culture and coach and mentor others
Flex tone/style and delivery to better connect and get the best from others
Effectively manage and balance client demands with the team’s resources and capability
Recognize and celebrate success both individually and as team
Assist with recruitment and induction of new team members
Conduct regular appraisal/performance reviews and ensure team has challenging and aspirational PDPs
Assist with talent management and team success planning

Business Management

Demonstrate an understanding of the overall business strategy and translate this into day-to-day operations
Assist with the development and delivery of an element of the divisional business plan
Actively contribute and participate in divisional management team meetings
Provide financial oversite, including drafting work orders, reviewing timesheets for all jobs under your

purview, and budget management

Medical Education

Cultivate working relationships with KOLs for Virgo
Continue to give shape, coherence, and direction to all written materials, ensuring they meet strategic needs and overseeing quality control for all written materials

Client Service

Contribute to client strategy and thinking
Demonstrate the ability to consult at the highest levels of the client’s organization and be recognized as a member of the senior team
Demonstrate an understanding of the wider marketing mix and be able to provide senior client counsel
Take responsibility for client satisfaction, retention, and development
Achieve client buy in and support for program activity, or changes of direction if necessary
Maintain regular contact with client regarding account direction and resourcing
Proactively challenge clients where necessary
Ensure an annual external strategic review of client accounts is executed and client action plans developed
Chair/facilitate external meetings when necessary
Proactively identify opportunities for organic growth

Industry Awareness

Use understanding of the industry landscape and broader health environment, applying growing knowledge toward the implementation and development of client and new business programs
Build an in-depth knowledge of the pharmaceutical industry, Virgo, and client environment
Keep updated on new developments within the med ed industry and other med agency activity
Keep updated on all relevant industry guidelines, such as PhRMA, and other regulatory bodies that have an impact on client business
Build expert knowledge within client-specific disease areas, keeping up to date with clinical data, market research, policy, and trends
Keep updated on client SOPs

Leadership

Inspire others and motivate them to achieve their goals, as well as Virgo’s goals
Recognize the value and develop the potential in others today and for the future
Demonstrate “we not I” by collaborating across the agency
Take accountability when making mistakes and doesn’t hide in a crisis
Look to build opportunities externally to raise Virgo’s presence, eg, networking events, etc

New Business

Proactively identify new business opportunities, while also seeking out opportunities for organic growth with existing clients
Assist with new business leads and the development of pitch documentation and presentations

Experience/Skills Required

Excellent people management skills and leadership skills
Excellent verbal and written communication skills
Excellent project and time management skills
Ability to multitask and work under pressure
Ability to use own initiative
Financial management skills
Excellent negotiating and influencing skills

Level of Experience

6-10+ years of experience as senior account management or account director within a medical education

agency

Qualification

Science degree in a science discipline

Virgo Characteristics

Team player
Passionate commitment
Open communication
Self-development
Creatively curious
Embraces change

Key Performance Indicators

Client feedback
Client retention
Development of direct reports
Annual performance objectives and performance appraisal

Salary range: $100,000-$180,000

Actual compensation offered within the range will depend upon, among other factors: a candidate’s skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Any request to schedule an interview and any legitimate offer of employment will only come from an authorized representative of Virgo. We will never require an applicant to provide sensitive personally identifiable information in order to conduct an interview.

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