About Duplicati

 

Duplicati Inc. is a startup backup and recovery company built on the Duplicati open source project. We build on and maintain the open source project with the help of an incredible community and offer the Duplicati platform to enable businesses manage endpoint, server, and cloud backup and recovery seamlessly with complete control over their data. As we continue to evolve and expand our offerings, we are seeking a skilled Technical Writer to join our team and play a pivotal role in making our technology accessible and understandable to users worldwide.

 

Job Summary

Our founding technical writer will work with the Duplicati community to manage the docs.duplicati.com site and its content, processes, and tooling. Like any other company with a technical product, ensuring that the documentation for all of our products is clear, correct, comprehensive, and easy to use is of upmost importance. 

But, at Duplicati it’s even more important. Most customers start out as an individual users who find the Open Source project, so we believe the technical writer role is one of the most important on the team - in charge of defining the first impression our future customers have of us. In this way, the role of Technical Writer is as much about product and marketing as it is about translating technical product features into amazing docs.

As a Technical Writer at Duplicati, you’ll collaborate with Engineers, who will typically write the first draft of docs for the new features they create. You’ll dive in on special projects, planning and authoring new content and helping craft new doc site features and processes. You’ll work with the team to help them contribute to the documentation. You’ll be at the leading edge of the revolution in backup & recovery we’re driving while contributing to one of the world’s largest open-source backup projects and engaging with our wider community.

What you’ll do  

  • Continuously improve Duplicai documentation content in collaboration with engineers, founders, and others.
  • Work on Quarterly OKRs that focus on making our docs site a world-class experience, such as rewriting our existing documentation to align with concept, task, reference, and troubleshooting (CTRT) topic types.
  • Build the foundation for our Technical Writing team and then grow it.
  • Continuously improve team processes and style guides, as well as cross-functional efforts, such as the Duplicati Handbook.
  • Duplicati is an early stage company, which means you’ll often be wearing multiple hats. On top of your primary focus, there may likely be many other ways you’ll be critical to making Duplicati the leader in Backup and Recovery. 

What you’ll bring 

  • Demonstrated experience writing software documentation in a docs-as-code approach
  • Hands on experience with Frontend, Backend and Desktop applications
  • Experience with infrastructure, cloud services, and backup.
  • Experience with deployment process and management
  • Exemplary writing and editing skills
  • Remote development experience
  • Experience working in a highly collaborative environment

 

How Duplicati will support you

  • Benefits to support your health, finances, and well-being (vary depending on geography)
  • All remote, asynchronous work environment
  • Home office support
  • Competitive Salary and/or generous equity 

 

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion and determined by a myriad of factors, including, but not limited to, years of experience, depth of experience, and other relevant business considerations. The company also reserves the right to amend or modify employee perks and benefits.

 

At Duplicati, we operate in a transparent environment, with clear terms and open communication, guided by our public handbook. We celebrate and embrace differences as a strength and source of innovation. We dare to dream, dare to lead, and dare to change. We are resourceful, think creatively, and adapt quickly. We persevere, take challenges head-on, and do not bat an eye at the hard stuff.

 

Duplicati is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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