Duolingo is the world’s most popular language learning platform, with over 300 million users worldwide. Our content production is quickly growing and the Duolingo team works with many talented freelancers around the world to make it happen.

We are looking for a senior Freelancer Operations Manager to lead our Freelancer Operations program in the content creation area. This role will be responsible for managing a program for freelancer talent acquisition, onboarding and success to help Duolingo improve how it’s managing and scaling content creation. 

RESPONSIBILITIES  

  • Help build, document and lead the program to select, onboard, and provide feedback to content creation freelancers  
  • Manage the Freelance Applicant Tracking System and coordinate support for Duolingo employees selecting freelancers
  • Manage the freelance budget planning and cost reporting processes for content creation
  • Work closely with content creation experts and People Team to develop and manage freelancer compensation and engagement
  • Optimize freelancer experience to increase their happiness and productivity 
  • Identify gaps or inefficiencies in freelance operations tools and processes, and suggest improvements
  • Provide leadership with regards to change management, in order to encourage successful buy-in and adoption in ways of working and process changes
  • Partner with the Workforce Planning Manager to monitor risks and manage compliance in accordance with company freelancer policies. 

REQUIREMENTS

  • Minimum of a baccalaureate degree
  • 5+ years of experience as a Project/Program, Content or Business Operations Manager for a high-performing company, working with cross-functional teams to develop plans, identify risks, manage dependencies, mitigate roadblocks, and ensure timely and smooth program delivery
  • Experience in sourcing and hiring, and leading people to create a positive work environment
  • Experience with content creation or working with content creators
  • Experience in budget planning & reporting
  • Strong business acumen, with proven experience working effectively with cross-functional stakeholders (e.g. engineers, product, and content teams)
  • A willingness to get into the weeds to ensure all the details of the work are correct
  • Strong interest in Duolingo and our mission
  • Ability to thrive in a fast-paced, data-driven, team-oriented environment
  • Full professional proficiency in English

EXCEPTIONAL CANDIDATES WILL HAVE:

  • MBA (or related advanced degree)
  • Experience with content creation in the EdTech field 
  • Experience in a high-growth consumer tech company
  • Experience in managing a large-scale freelance workforce 
  • Familiarity with legal requirements for freelancer employment
  • Proficiency in a language other than English

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