DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 900 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.

Our Global Data Dynamics Operations team is growing. As an Application Support Specialist, you will be responsible for providing mission critical support for our proprietary trading applications and for ensuring system availability and performance in both testing and production environments.  This role performs a wide variety of technical troubleshooting and engineering work, including software deployment, software configuration and system monitoring.  You will work in a dynamic trading environment that provides new technical challenges constantly, alongside highly skilled colleagues such as Software Developers and Traders. 

What is needed in this role: 

  • Experience supporting high performance applications and process monitoring
  • Experience working with several operating systems and relevant hardware knowledge
  • Knowledge of basic networking fundamentals (multicast, tcp, routing)
  • Basic scripting skills (Such as; Python, PowerShell or Bash, etc.)
  • Experience working in Linux and Windows environments
  • Strong analytical and problem solving skills
  • A client-focused, service- minded approach and a strong sense of urgency
  • The ability to learn quickly and a passion for new technology
  • Excellent written and verbal communication skills in English
  • Ability to handle pressure and time constraints with composure
  • Strong organizational skills, including ability to effectively plan and prioritize 

Bonus Points for:

  • Previous experience with configuration management tools such as Chef, Ansible, etc.)
  • Experience supporting trading systems
  • Hands on experience with cloud systems
  • Exposure to data center technology (servers, network components) 
  • Basic knowledge of Networking Principles / packet analysis

What you’ll be working on: 

  • Managing a global footprint of dedicated physical servers, running Windows, Linux and VMWare, and a dynamic footprint of cloud systems from enterprise class providers
  • Optimizing application configuration for system and network performance
  • Delivering flawless production support, software deployment and configuration, and proactive monitoring to anticipate and avoid issues before they occur
  • Providing support for proprietary trading systems deployed across a multi-platform production environment (Linux and Windows)
  • Providing technical support during trading operations to resolve issues affecting mission critical trading applications
  • Preparing systems for upcoming trades
  • Automating software configuration and rollout procedures to reduce manual configuration errors
  • Developing proprietary process automation and monitoring tools and leveraging third-party technologies as appropriate

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