DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With nearly 900 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration. 

Our Application Support team provides mission critical support for our core proprietary trading systems.  They manage a wide variety of technical support and engineering functions, including application support in testing and production environments, software deployment and configuration and system monitoring.  It’s a fast-paced, dynamic environment that provides new technical challenges constantly and demands that you learn new things daily. 

What you’ll do in this role:

  • Work as part of a team to establish best-in-class support processes to ensure flawless operation of production trading technologies, flawless software deployment and configuration processes, and proactive monitoring and support to anticipate and avoid issues before they occur
  • Ensure maximum trading system availability to avoid missing any key trading opportunities
  • Provide support for various trading groups’ production systems across a variety of asset classes and geographic locations
  • Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
  • Provide support for proprietary trading systems deployed across a multi-platform production environment (primarily Linux with a little Windows)
  • Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
  • Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management
  • Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
  • Work interactively with DBAs, core development teams, back office systems, QA Engineers, Infrastructure and management teams when deploying production releases and troubleshooting technical issues

What’s needed in this role:

  • Superior troubleshooting skills with respect to trading systems and their interaction with the Linux operating system and network communications
  • Prior experience supporting high performance applications, process monitoring, and troubleshooting
  • 5+ years of prior experience working with FIX protocol and alternative exchange protocols
  • 5+ years of script development experience, preferably 5+ years of experience with Python or Perl
  • 5+ years of SQL experience including queries/updates/table creation/basic database maintenance
  • 5+ years of experience in Linux & Windows platform support
  • 5+ years of experience supporting electronic trading systems; prior experience at proprietary trading firm preferred
  • Demonstrated knowledge of network communications, including use of multicast networking
  • Flexibility to work a rotating shift schedule as needs dictate
  • Must have excellent verbal and written communication skills
  • B.S. in Computer Science or equivalent degree
  • Self-motivation and intellectual curiosity;  desire to continually self-improve and seek continual improvements in production support function
  • High level of ownership and accountability, reliability, and strong follow through
  • Ability to handle pressure and time constraints with composure
  • Strong organizational skills, including ability to effectively plan and prioritize  

Apply for this Job

* Required

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at DRW are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.