DRW is looking for a Field Operations Engineer in the London area to be part of our Global Network Architecture team.  This technician will work out of our London office and travel as team to various sites. 

Working directly on our network and only our network, you will play a key role in innovation around our network standards and processes by providing field feedback to our network team.  Rather than supporting various customers and their different standards, you will be part of our team and play a key role in innovating and contributing to this network’s growing success. This position is not for the faint-hearted; instead it is for those who would like to be truly challenged in their roles by not only providing quick and consistent response time to network needs, but by interfacing with some of the smartest people in this industry. Proficiency in microwave installations, path alignments and troubleshooting is required.

At DRW, we identify and capture trading and investment opportunities globally. What sets us apart is our diversified approach—trading across many asset classes and instruments, in markets around the world, with horizons from seconds to years. We succeed by leveraging technology, research and risk management.

We offer the best of both worlds: the opportunity and spirit of a startup and the benefits and stability of an established, experienced firm. Our employees work hard to solve interesting problems, and their results are rewarded. We value continuous learning—from our outcomes, from the environment and from each other. It’s a place of high expectations, deep curiosity, and constant collaboration, with some of the smartest, most passionate people you’ll meet. Learn more about us at: www.drw.com.

Key Responsibilities:

  • Respond quickly and effectively to resolve all trouble tickets raised by the Network Services and Operations team within applicable policies, standards and SLA timeframes
  • Perform pre-construction site walks jointly with contractors and landlords
  • Act as an onsite representative to supervise construction activities and interface to contractors and landlords during the build
  • Perform ground level work such as device integration and wiring inside communications cabinets
  • Support contractor installation activities on towers and rooftops (working at height - in some cases above 150m AGL) including line and antenna installation, grounding/electrical tasks, microwave path alignments and troubleshooting
  • Perform post-construction site audits at ground level and at height
  • Contribute to Scope of Work documents and other technical documents
  • Periodically provide project management services for new deployments, including bid and contract award, hardware procurement and logistics, resource scheduling, supervision and project closeout
  • Report on and update job progress and provide daily reporting as required
  • Monitor/review closeout documentation, keep site documentation up to date and ensure consistent quality standard across all sites, suggest/implement improvements to Scope of Work when applicable
  • Accurately set timeline expectations around completion of projects and tasks
  • Maintain regular communication with internal teams on all project/task deliverables
  • Develop and implement regular full network auditing plans to ensure operating standards are being upheld
  • Keep stakeholders well-informed about operational and maintenance issues associated with sites
  • Operate and ensure maintenance of all supporting equipment, such as vehicles, tools and any other equipment needed by the team
  • Find and onboard new contractors to join our 3rd party support network

Required Experience:

  • Candidate must live within the M25 Motorway and have the ability to reach any of our UK sites within 3hrs of being dispatched
  • 3-5 years of experience in a similar role
  • Ability to work in the field 75% of the time or more, mainly within the UK and occasionally in continental Europe
  • Willing to work on weekends shifts
  • All industry required certifications to work at height, install equipment on and maintain all sites and towers operated in the UK.
  • CPR/Basic First Aid
  • Extensive experience with path alignment and troubleshooting of microwave links
  • Experience with civil work, including concrete pad, steelwork and grounding work
  • Experience with electrical work, including breaker installation, power cabling and conduit work following normal safety protocols. Certification would be an asset
  • Comfortable with Microsoft Office Applications and intermediate/advanced general PC knowledge
  • Experience with sweep gear and network analyzers, Anritsu certification is an asset
  • Valid UK Driver’s license
  • Valid UK/EU Passport
  • Must keep all required training/certifications up to date +/-
    • Tower Rescue
    • Certificate of Fitness + Fitness Report (Medical)
    • Capstan Winch User
    • IOSH Managing Safely
    • First Aid Course for Working at Heights
    • RF Hazard Awareness Argiva Certification
    • Rooftop Worker Argiva Certification
    • Advanced Climber
    • AC & DC Power Safety for Telecoms Engineers
    • Installation & Commissioning Minipack with Smartpack 1+

Required Skills and Abilities:

  • Must be very professional
  • Must be an excellent team player with strong communication and interpersonal skills
  • Excellent organizational and documentation skills are essential; must be detail-oriented
  • Must be highly motivated and proactive
  • Must be flexible with schedule
  • Ability to travel for long periods in a vehicle and then perform duties once on site
  • Must work well independently
  • Proven ability to maintain clean, safe and orderly working environments
  • Must be able to strongly enforce safety procedures and policies
  • Excellent problem solving skills

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