Senior Software Asset Management Analyst, Corp IT

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corporate IT Engineering team. Areas of work include Technical Programs, Salesforce Development, IT Infrastructure, Security Operations, Collaboration Tools, Cloud Engineering, Site Reliability Engineering, Enterprise Architecture, Full Stack Development, and Business Systems Analysis.

Role Description

As a Software Asset Management Analyst, you will play a key role in optimizing the management and deployment of software across Dropbox.  You will drive the implementation of the Software Asset Management policy from gap analysis to developing execution plans.  You will be responsible for implementing the approach to optimization and compliance strategies - either via implementing automation, data analysis, or partnering with other technology teams.  You will develop important IT governance skills and knowledge of leading SAM tooling in the technology industry.

Responsibilities

• Partner with Security, ITS, Legal, and Engineering teams to enhance Software Asset Management (SAM) processes and identify improvement opportunities.
• Develop and execute a SAM roadmap, integrating best practices for risk mitigation, cost optimization, and automation of manual tasks.
• Conduct software license assessments, optimization reviews, and ensure compliance with vendor agreements.
• Improve data integration, system capabilities, and user access lifecycle while maintaining training materials for stakeholders.
• Maintain accurate software asset and CMDB data, implementing accountability measures and compliance reporting.
• Define and deploy CMDB processes, manage audits, and lead process improvements in ServiceNow.
• Drive continuous improvement initiatives to enhance productivity, cost efficiency, and overall service delivery.

Requirements

• Experience working in Software Asset Management governance
• Familiarity with IT SDLC and Agile processes is desired
• Excellent verbal and written communication skills
• Ability to navigate ambiguity and work independently to resolve issues and remove barriers to progress

Preferred Qualifications

• Experience and familiarity with IT SDLC (Software Development Life Cycle) and/or Agile IT development
• CMDB implementation and support experience
• Experience implementing and supporting ServiceNow CMDB, Software Asset Management, and/or Change Management processes and workflows 
• Familiarity and experience with Software Asset Management tools (Intello, Productive, LeanIX, ServiceNow, etc.)

Compensation

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.