DriveWealth is a global B2B financial technology organization dedicated to democratizing access to financial independence around the world. Our mission is realized through an API-based platform, empowering our partners to offer seamless investing and trading experiences to clients worldwide, all from their mobile devices.
Our technology provides partners with a modern, extensible toolkit, enabling traditional investment workflows and innovative techniques like fractional share ownership. DriveWealth has evolved into a global platform offering trading of US equities, mutual funds, ETFs, fixed income, and options.
We seek enthusiastic professionals to contribute diverse perspectives and experiences to our Brokerage-as-a-Service platform. Our culture blends the pace and opportunity of a tech start-up with the impact, stability, and significance of Wall Street. We encourage creativity and experimentation while ensuring institutional-grade execution and regulatory compliance in everything we do. We value diversity and inclusion, celebrating the unique differences of our employees as we scale and grow together. We’re guided by operating principles grounded in accountability, teamwork, integrity, and solutions built to scale. Join us!
About the Role
You will support our mission of democratizing access to financial markets globally. Based in Lithuania, this role involves crucial overnight operations, ensuring our platform remains robust and responsive to the needs of our international clientele.
What You’ll Do
- Support workflows and technical troubleshooting, ensuring service quality and operational efficiency
- Monitor system stability and respond to issues swiftly as members of a 7/24 coverage rotation
- Collaborate closely with engineering and product teams to resolve technical issues and enhance client service, ensuring seamless integration across time zone
- Actively participate in incident resolution and adhere to stringent change management procedures to maintain the stability and security of the platform.
What You'll Need
- Experience with REST APIs and modern software systems
- Knowledge of an IT support ticketing system
- Ability to work flexible hours
- Knowledge of scripting languages, preferably Python or Shell
- Experience with databases and SQL queries
Preferred Qualifications
- Experience with log analysis and monitoring tools
- Practical experience in AWS services such as IAM, DynamoDB, EC2, and S3
- Basic knowledge of networking topology and protocols
- Ability to manage Java applications and utilize the browser developer console to troubleshoot front-end issues
Additional Notes: This role is designed for individuals who thrive in dynamic environments and are capable of handling the unique challenges of overnight operations. It requires adaptability, quick problem-solving skills, and a proactive approach to communication and collaboration with our global teams.
Compensation
Compensation package offerings are based on candidate experience and technical qualifications, as it relates to the role. These are identified and determined throughout your interviewing experience.
Benefits
- Competitive medical, dental, and vision insurance options
- Mental Health and family planning services
- Unlimited paid time off with ten observed holidays
- 16 weeks of paid parental leave for biological and adoptive parents
- Pre-tax commuter benefits
- $2,500 each year to invest in continued education and personal development
- $75 a month in fitness and wellness reimbursement
- Company-provided phone
- Hybrid work experience that allows for flexibility
- For in-office employees, a daily lunch stipend, unlimited snacks, and engaging office space in the Financial District
*The benefits outlined above are for US employees, benefit offerings vary based on location
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
TO ALL AGENCIES: Please, no phone calls or emails to any employee of DriveWealth outside of the Talent organization. DriveWealth’s policy is to only accept resumes from agencies via Greenhouse (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of DriveWealth. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.
