Downtown Music Services is a modern global music company committed to building a more equitable music industry. As the preferred partner for some of the world’s most beloved songwriters, storied music catalogs, and emerging artists at the forefront of pop culture, we offer bespoke distribution, publishing administration, creative marketing and finance solutions to entrepreneurial creators and their partners. Downtown Music Services is owned and operated by Downtown Music Holdings.

Downtown Music Services is looking for a Global Client Services Coordinator to support our growing base of music publishing clients. This position will be based locally to our New York City office with remote flexibility as we continue finalizing our return to office plans.

This position will require someone to be local to our New York City office long term.

What you'll be doing: 

  • Serve as an internal advocate for Downtown clients
  • Interact across departments at Downtown Music Services and Songtrust to address client needs
  • Create data-based reports highlighting royalty, copyright, and sync information to be shared both internally and externally
  • Maintain department data resources such as Airtable, Google Drive and Salesforce
  • Assist with onboarding procedures for new clients
  • Liaise with clients regarding all aspects of publishing administration, including sync requests, new song deliveries, royalty statements/payments, the Downtown dashboard, and more
  • Resolve complex client matters in a professional and timely manner
  • Stay informed on industry happenings to better understand how changes can affect our business

You are / have:

  • Bachelor's Degree in Music Business or a related field of study
  • General knowledge or coursework in music publishing / distribution
  • Ability to prioritize tasks and work efficiently to meet deadlines
  • Very strong written and interpersonal communication skills
  • Attention to detail
  • Must possess strong problem-solving skills and the ability to make judgement calls
  • General Microsoft Suite / Google Suite / computer proficiency
  • (Preferred) Familiarity with computer programs such as Salesforce, Airtable, Music Maestro
  • (Preferred) Prior work experience in the music industry

Why you want to work here: 

  • Ample opportunities to work with leaders and employees across our business
  • Work​ ​in​ ​a​ ​collaborative environment​ ​full​ ​of​​ mission driven, innovative, and passionate people
  • An open, welcoming, and inclusive culture 
  • Rich benefit program (Medical, Dental, Vision), Life Insurance, 401k (with match)
  • Generous paid time off and holiday schedule
  • Paid Volunteer Hours

Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

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