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Dorsia is seeking a skilled IT Manager to join our team. In the role, you will be responsible for handling all IT-related tasks during the onboarding and offboarding of employees, managing the tech setup and maintenance of our offices, and implementing IT best practices across the company.
The ideal candidate is up to date on the latest tools and technology, is passionate about implementing them in an organization to improve efficiency, and has experience in tech support during the entire employee lifecycle. We are bullish on AI and automation, so having an understanding of the rapid pace in which AI/technology is advancing, as well as the ability to apply this knowledge to real-world scenarios, is critical. Furthermore, you should possess excellent problem-solving skills and be able to develop innovative solutions that leverage technology to solve problems. Strong communication and collaboration skills are a must.
In this role, you will:
- Serve as the point person for all IT-related onboarding and offboarding tasks, including hardware provisioning.
- Manage our MDM and bring our external IT advisory in-house.
- Manage our Identity and Access Management program
- Manage the setup and maintenance of IT equipment and systems across Miami and NYC offices.
- Maintain an inventory of IT assets, track lifecycles, and coordinate upgrades.
- Monitor network performance, troubleshoot issues, and ensure seamless operations.
- Provide first-level technical support for hardware and software issues.
- Collaborate with external vendors for uninterrupted IT services and cost-effective contracts.
- Conduct security audits, implement data protection measures, and stay informed about cybersecurity threats.
- Assist employees with software installations, updates, and troubleshooting.
- Develop and maintain IT process documentation and troubleshooting guides.
- Develop and implement IT policies and training programs for employees.
- Develop and implement the security awareness training program for employees
- Assist in planning and executing IT-related projects, including relocations and upgrades.
- Conduct regular backup and recovery procedures for data integrity.
- Participate in disaster recovery and business continuity planning.
- Continuously research and stay updated on AI tools and trends.
- Actively seek feedback from employees to improve IT support services.
What we’re looking for:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- At least 5 years of experience in an IT role, with a focus on onboarding, offboarding, and tech support
- Strong understanding of IT infrastructure and systems
- Passion for Cybersecurity, AI, and automation
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and critical thinking skills
- Attention to detail and strong organizational skills
Compensation & Benefits:
- $80,000- $110,000 (depending on experience and location) + meaningful equity
- Flexible PTO
- Medical, dental and vision insurance
- FSA
- Commuter benefits
- Free membership to One Medical
- Teladoc
- Talkspace
- Kindbody
- 401(k)
- In-office lunch 3 days a week
- Employee Dining Credits
Work Location:
This role is based in our Miami office
Our Core Values
Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.
Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.
Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings.
Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.
Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.
Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride.
Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.
