About the Team
Field Operations is a new team at DoorDash focused on a breadth of on-the-ground initiatives from executing projects to launch new merchants to conducting in-store fact-finding to improve the quality of our grocery, convenience and alcohol business.
About the Role
We’re looking for a Market Manager who is excited to dive deep into how our grocery merchant partners operate and how to set up our Dashers for success in our new verticals. The Market Manager is experienced and collaborative who can understand processes at the lowest level of detail. This person is also excited to break down existing processes, redevelop them to optimize for efficiency/effectiveness, and create SOPs so that your new process can be scaled. The Market Manager will work closely with cross-functional teams and will also lead a team of contractors, owning all aspects of people management from training to performance management.
You are excited about this opportunity because you will...
- Build and scale process that make shopping more efficient for our Dashers
- Have a hand in creating efficient operations
- Lead a team of contractors and Operations Associates with project-based activities
- Forecast staffing, workload, and performance results for the team to meet our needs
- Work with other teams to support process and product changes that improve the Grocery, Convenience and Alcohol organization
We're excited about you because…
You have a passion for data, operations, customer service, and are ready for a new challenge. You always believe there's a better way and never settle for mediocre service or product. You are humble and professional and are excited to build a new business within DoorDash. This role is a great entry point into DoorDash with the opportunity for internal growth.
- Minimum 3-6 years of experience in operations or business management
- 1 or more years of people management experience
- Excellent Excel or Google Sheets skills (can maintain complex spreadsheets)
- Experience using SQL, preferred
- Experience leading projects, working and succeeding in a team environment
- Bachelor's degree required
- You thrive in ambiguous situations
- You have the operational chops to develop processes and SOPs
- Able to travel within your designated city or region up to 30% of the time.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.