About the Team
The Merchant Services Vendor Audit Team reviews the output quality of work from our network of menu and process vendors. The team also assists in creating/improving processes, streamlining workflows and manipulating data to highlight trends and areas of improvement. This is done by becoming a subject matter expert on all current workflows for all teams, making strategic recommendations based on objective observations, and by always continuing to ask questions and being open to learning new information. This team has been created to support the organization - through audit data, the team provides tangible quality scores for all team members, and works cross-functionally with other departments to troubleshoot issues.
About the Role
As a Vendor Audit Representative, reporting to our Merchant Services Supervisor, you will be responsible for ensuring that all vendors and internal teams within Merchant Services are upholding DoorDash’s menu quality standards, as well as remaining compliant with the specific teams’ workflows and processes. In order to complete audits for each team accurately, you will be expected to take on the challenge of becoming a subject matter expert on all teams within Merchant Services and be able to provide feedback and suggestions for improvement. As a member of this team, you will also serve as a key component in upholding the quality of menus generated by our offshore partners.
The preferred schedule for this role is Monday - Friday from 7:00 am - 3:30 pm or 8:00 am - 4:30 pm.
You’re excited about this opportunity because you will…
- Contribute to improving the quality of menus on DoorDash
- Become a subject matter expert on internal operations teams’ processes
- Collaborate with peers on process improvement plans and proactively look for opportunities to streamline processes
- Provide concise, factual and courteous communications on all forms, emails, and cases
- Monitor and report on the quality of work demonstrated by our third-party vendors
- Collaborate with cross-functional internal partners to support projects and organize internal operations
We’re excited about you because…
- You have 1+ years of experience in a customer service, quality assurance, or relevant field
- You have intermediate to advanced knowledge of Google Sheets and/or Excel
- You have working knowledge of SQL
- You have experience in an auditor or quality assurance role
- You are well-organized, with impeccable written and verbal communications skills
- You thrive in a fast-paced, team-oriented environment
- You are able to follow processes and adapt quickly to new direction
Why You’ll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
If you need any accommodations, please inform your recruiting contact upon initial connection.