About the Team
DoorDash is looking for a talented Senior Manager to join our Strategy & Operations team. The Strategy & Operations team at DoorDash works cross-functionally, makes strategic decisions and executes initiatives to ensure that DoorDash meets its ambitious objectives. While there is no typical day for our Strategy and Operations roles, you will work on a variety of tasks such as: gathering and analysing data, translating your insights into a high-level vision and operational plan, and delivering the plan, innovating and getting better every day, both by “do-ing” and leading cross-functional teams.
About the Role
We are hiring a Senior Manager to lead our Dasher and Logistics team covering Australia and New Zealand. This role will be responsible for ensuring every delivery is completed with speed, accuracy and creates a positive Consumer, Merchant and Dasher Experience. The Dasher & Logistics team owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, to cost & quality, Dasher retention and operating our logistics platform. This role will be responsible for metrics like delivery times, delivery efficiency, delivery quality and dasher compensation.
This role is based in Sydney or Melbourne and is hybrid, allowing you to work from the office and when you need the flexibility, you can work remotely.
You’re excited about this opportunity because you will…
- Lead - You will be a critical member of the Australia Leadership Team and lead a team of highly motivated team of rockstars, contributing to and making decisions in our Dashers, Consumers, Merchants and Doordash’s best interests
- Strategize - Utilizing existing market leading knowledge from Doordash globally, or from first principles, you’ll develop the right strategies build our Dasher cohort and service our customers in Australia
- Analyze - You’ll assess the operational and financial impacts of your decisions, and iterate based on data, having access to a deep data lake of real-time information across local and international markets
- Experiment - You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your longer term plans and helping to build the playbook of success in our market
- Collaborate - You’ll have the opportunity to collaborate with many other cross-functional teams including marketing, product, sales and operations all of whom will be critical to our success
We’re excited about you because you have…
- 8+ years of experience - consulting, strategy, operations, product, technology, banking, analytics experiences are highly valued, with direct experience with a three-sided marketplace dynamic a strong plus
- Strong business acumen - you are able to identify the “so what” from data, interdependencies between teams, and translate them into an operational strategy
- The ability to operate at the lowest level of detail - you are a structured problem solver, love getting into the data (Spreadsheet and SQL/dashboarding experience highly preferred) to inspire your team through insight and action
- Exceptional cross-functional leadership - comfortable in a highly-visible role, you can collaborate and influence effectively and ‘set-the-pace’ for the rest of the team.
- You have grit - you are a true operator, you understand that no problem is too big or too small and our top performers are customer obsessed, breaking through any barrier to do the best for our Customers, Merchants and Dashers.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
