About the Team
The primary focus of this role is to lead DoorDash’s efforts to maintain optimal work environments that foster positive relationships and two-way communication between employees and leadership. Reporting to the Senior Manager, People Advocacy, the role will help serve as a critical resource to a wide variety of cross-functional teams who support DoorDash’s New Verticals and Customer Service teams.
About the Role
As the Manager, People Advocacy, you will partner with a team responsible for identifying and addressing issues impacting the employee experience of our customer-facing teammates. You will also partner closely with business leaders, Employment Legal, HR Business Partners, Employee Relations, and other functions within the People Team to address identified opportunities.
You’re excited about this opportunity because you will…
- Design, develop and execute both the strategic and tactical components of DoorDash’s employee advocacy strategy
- Work with partners across the organization to drive positive employee relations
- Develop and deploy communication channels to obtain employee feedback and implement action plans focused on addressing identified opportunities
- Create and implement training focused on improving overall people leadership skills
- Monitor Employee Relations trends, local and federal law changes, and rulings that have potential impact to DoorDash
- Inform leadership and people teams about the potential impacts on employee experience resulting from new initiatives, policies, and programs.
- Develop/design/enhance organizational health strategy & toolkit
What You Will Own
- Case and Project Management
- Research and response to employee relations matters both virtually and in person. Assist HR Business Partners and ER Business Partners in resolving concerns.
- Guidance to leaders to appropriately resolve concerns and mitigate employment risk.
- Employee Advocacy, Training, Communication
- Influence business decisions to balance employee and business impact
- Train leadership on topics related to creating an optimal working relationship with employees
- Assess working conditions, safety, employee experience and leadership effectiveness
- Conduct on-site response to engagement and environmental concerns
- Deliver site-specific action plans and follow up
- Analytics
- Along with the Senior Program Manager, analyze employee data to identify areas of focus
- Deliver standard and scheduled updates and reporting to Senior Leadership
We’re excited about you because…
- You have at least 7 years of relevant experience, focused in employee relations, human resources or employment law
- You have Bachelors and/ or Masters in Human Resources or Labor Relations
- Mastery of employment law basics and performance management best practices
- Demonstrated ability to translate data and predictive analytics into action plans to prevent and mitigate unfavorable employee experience trends
- Excellent interpersonal skills, including a strong emotional intelligence (EQ), exceptional communication skills (both written and oral), and the capacity to establish trust and wield influence across all organizational levels
- Experience diffusing tension and effectively mediating conflict
- Presentation, training design and facilitation experience
- Position will require travel as needed (up to 30%)
- Prior experience supporting a call center / customer service center is a plus
Why You’ll Love Working at DoorDash
We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.
DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.
In addition to base salary, the compensation package for this role also includes opportunities for equity grants.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.
Please see the independent bias audit report covering our use of Covey here.
