About the Role

The Customer Experience Business Applications team is responsible for building some of our most critical customer experiences with enterprise software. We create leverage by being smart about buy-vs-build decisions, and create custom functionality on top of platforms like Salesforce and Amazon AWS. Our team underpins nearly every customer support need -- from routing to personalization to measurement and more.

As a Business Systems Analyst, you’ll play a key role in defining and executing our most important customer initiatives. You’ll be responsible for business requirements, business process definition and system support. You’ll work closely with stakeholders and partners across the company, including operations, engineering, IT, procurement and vendors.

You’re excited about this opportunity because you will…

  • Become an expert in DoorDash support processes such as routing, data collection, feedback, and agent interactions
  • Work closely with stakeholders to build out a multi-quarter roadmap leveraging our enterprise tech stack
  • Use your functional knowledge of support processes as well as your technical knowledge of enterprise software such as Salesforce, Amazon Connect and more to design and scope projects that improve our customer experience and scale our business
  • Work with the Business Applications engineering team to implement the features that fulfill your requirements
  • Crisply communicate functional and technical requirements across stakeholders, including engineering and operations
  • Write clear and comprehensive acceptance criteria and testing plans for all major initiatives
  • Work with analytics team to measure success on your initiatives
  • Define and monitor system health metrics to understand areas to optimize our processes
  • Keep DoorDash on the cutting edge by utilizing the latest and greatest enterprise technology

We’re excited about you because…

  • 3+ years of experience as a Business Systems Analyst or equivalent at a large scale organization
  • 3+ years of strong technical experience with Salesforce in a large-scale enterprise environment
  • Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.
  • Experience with agile project management and scrum methodology
  • Experience working with technical teams, including engineering managers, developers, systems architects and admins
  • Excitement about building and improving team culture and fostering a fun team dynamic, retaining talent, and meshing well into the broader Customer Experience and Business Applications team
  • Strong presentation, technical writing, analytical & communication skills

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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At DoorDash, we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

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