About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in class restaurant selection, build modern services for our merchants to grow their business, and help our partners operate on the platform.

About the Role

As a Senior Associate, Strategy & Analytics - Merchant Operations, you are an important piece of DoorDash's growth in every market in which we operate. You will promote important operational metrics, providing analytics support to the Merchant Operations teams, building new internal processes, leading strategic projects, and working side-by-side with our Product team to build new product features.

The Merchant Operations organization supports our Merchant partners throughout their DoorDash journey and ensures that they are setup for success on our platform. The Strategy & Analytics role is a unique opportunity to both obtain insights from our data and to create a strategy for the team to action on those insights. As we move out of its adolescence, Merchant Operations is looking to overcome challenges to help scale and improve the quality of our Merchants' experience. Projects will include building data infrastructure and dashboards for the team, defining metrics to grow the business, holding the team accountable to achieve our goals, and strategizing new ways to improve internal processes.

You will report to the Senior Manager of Merchant Operations. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote. 

You’re excited about this opportunity because you will…

  • Strategize – Understand the needs of merchants, prioritize them by impact on the business, and co-create solutions with Account Managers.
  • Implement – Create new DoorDash merchant programs and provide feedback to our product team to improve the way we do things
  • Analyze – Build the analytics infrastructure, metrics and tools to help to retain and grow our most important merchants
  • Influence – Work cross-functionally with our Product, Operations, and Sales teams to make sure merchants have the best possible experience when using DoorDash's services

We’re excited about you because…

  • You have 2+ years of experience in consulting / strategy / business development / operations / technology / banking / analytics; high-growth or early-stage startup experience is advantageous
  • You have experience leading projects, working with other teams, and succeeding in a team environment
  • You are an Excel (can perform complex functions) expert
  • SQL proficiency is required
  • Python proficiency is advantageous
  • Experience in a customer-facing or relationship management role
  • Experience with data visualization tools (ex. Tableau, Data Studio, Mode)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $89,888 - $121,613, plus opportunities for equity and commission. Compensation in other geographies may vary. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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At DoorDash, we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

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