About the Team

It’s an exciting time to join our rapidly growing Accounting team in Mexico City with ample development opportunities and be part of a growing and dynamic Accounts Receivable (AR) team. We are looking for a Collection Analyst to help shape our Accounts Receivable team. You will report into the Collections Manager on our Accounting team in our DoorDash Marketplace organization.

About the Role

This role will be responsible for supporting Accounts receivable including collections, dispute resolution and customer service. This role will have direct impact on key financial metrics i.e. DSO, % past due and bad debt.

You’re excited about this opportunity because you will…

  • Oversee collection of past due invoices primarily through phone calls and emails
  • Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
  • Research credits for pricing discrepancies and disputes
  • Resolve queue and general inbox customer inquiries
  • Build and maintain loyal relationships with customers
  • Monitor customer delinquency and report material payment delays to the immediate manager
  • Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
  • Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

We’re excited about you because…

  • Exceptional English skills (Verbal and Written)
  • Bachelors Finance/Accounting  
  • 3 years of collection experience in a shared service environment supporting North American customers 
  • Proven track record of successfully managing collections and reducing AR aging balances
  • Advanced negotiation skills 
  • Advanced Excel Skills 
  • Netsuite and third party collection software (Get Paid High Radius) a plus

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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Mexico - Self-Identification Survey

At DoorDash Technologies Mexico (“DoorDash”), we strive to create a culture of belonging where everyone can bring their best selves to work. Our goal is to ensure that diverse identities and perspectives are valued and can thrive. We are continuously evaluating our employee and candidate programs and processes and identifying ways to ensure they are inclusive and equitable. We encourage you to share a bit more about yourself below so we can continue to improve the overall candidate experience and inform future diversity and inclusion initiatives. 

While completion of this survey is required, you will have the option to “decline to self-identify” for all questions.  All information collected is kept confidential and your data is aggregated with other candidates and used only for statistical purposes. It is never used to identify or associate you individually, since it will be completely anonymous and has no bearing on your application or candidacy.

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