About the Team

Partner Managers lead the relationship with some of the most valuable local hero merchant partners on the DoorDash Platform. Partner Managers will focus on the breakthrough change that can be created for merchants, and the value that can be procreated. They help merchant partners accelerate to new levels by uncovering areas of opportunity. Partner Managers will hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, work with a growth executive team to upsell incremental services to our existing business owners and ensure high levels of satisfaction, retention and growth. The Partner Management team has a dotted line report to the Team Leader, with a straight line report into the Manager of Inside Post Sales. 

About the Role

The Partner Manager Team Leader will have hybrid leadership & in seat responsibilities. 

You will work directly with the top 25 more strategic small to medium merchant partners throughout their lifecycle, strategically navigating customer focused success plans geared towards account growth, as well as leading, coaching and mentoring a team of 10 Partner Managers (Customer Success Managers) across Australia & New Zealand.

This hybrid role requires frequent multi-tasking between management, technical, business, strategic, marketing and planning activities. 

The Partner Manager Team Leader will be expected to drive results that tie back to strategic business goals for your accounts, the Partner Manager team goals, as well as ideal.

You’re excited about this opportunity because you will…

  • Lead – Lead a team of Partner Managers grow merchant relationships with our key local hero partners across Australia & New Zealand.
  • Influence – Work cross-functionally with our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
  • Strategize – Work with our Merchant Operations team to devise and execute the overall operational strategy for “winning with the merchant”
  • Business Development – Generate new business and strategic investment opportunities by being the local liaison for new products to roll out across ANZ. This includes everything from Drive to DoorDash For Business.
  • Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business.
  • Experiment – Use data-driven decision making and sound business judgment to run tests on everything from commissary kitchens, to in-store marketing, to launching new verticals
  • The mindset of an owner in whatever you do, and striving to be 1% better everyday.

We’re excited about you because… 

  • Natural leader – You pride yourself on your ability to lead and motivate a team. Coaching others and seeing them achieve their goals gives you energy.
  • Relationship-builder – You can influence and motivate people at all levels across a variety of job functions. You can manage a geographically distributed team and remotely liaise with central functions.
  • Problem solver – You can independently translate high-level goals into actionable plans. You enjoy solving problems through collaboration with others.
  • Self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
  • Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company
  • Naturally curious – You always look for ways to innovate and improve
  • High emotional intelligence and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between the business goals and team progress.
  • Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
  • Strong project management skills and ability to run multiple projects simultaneously
  • Technical - You have knowledge of Excel (Can maintain complex spreadsheets). You navigate sales tools with ease (Salesforce, Outreach, Google Apps)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to Merchant partners to consumers.  We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. 

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.

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