About the Team

As DoorDash’s largest core operating team, Customer Experience, is tasked with ensuring that when there are bumps in the last-mile there’s always someone there to make things right. Our team supports consumers, dashers, and restaurants who need our help and we have a network of thousands of agents answering questions and fixing issues. We are customer obsessed and strive to give each customer who contacts us the best possible experience.   

About the Role

DoorDash is looking for a Learning Management System Administrator who will help support and maintain the LMS system and content library in order to execute our learning strategy in a fast-paced environment. This role will support day-to-day LMS management activities to support all learning initiatives within DoorDash, including the organization of instructor-led and e-learning activities.  This role will be responsible to identify continuous improvement opportunities in order to optimize & enhance agents’ learning experiences via the LMS. 

This role reports to DoorDash’s LMS Manager and is based either in the US (San Francisco, CA, Phoenix, AZ, or New York, NY) or in Mexico. 

You’re excited about this opportunity because you will…

  • Coordinate the day-to-day operations and maintenance of the LMS by collaborating with a team of learning and development professionals.
  • Communicate to stakeholders the status and project progress of all work related to training content management.
  • Monitor new hire lists, add to existing rosters, and send applicable communications for onboarding programs.
  • Respond to all LMS work requests and inquiries, manage permissions and administrative privileges, and work with the LMS vendor to troubleshoot system-specific issues and implement updates as required. 
  • Own deployment, reporting, and content management for L&D Managers and designers.
  • Help measure training completion and program effectiveness via post-class assessments and surveys.
  • Upload and maintain any recordings, other design assets and materials.
  • Maintain standardized documentation on LMS operational processes and procedures.
  • Solve daily challenges as we improve learning materials and processes. 
  • Proactively develop new skills in alignment with LMS functionality, features, and tools.
  • Support online assessments, evaluations, and interactivity with the LMS for courses.
  • Make recommendations for future improvements to content management, workflow processes, and user experience.
  • You’ll be able to combine your technical experience with communication skills as you turn metrics into information and communicate their meaning. 

We’re excited about you because…

  • You are passionate about learning software and administration 
  • You are looking for an opportunity to gain experience in developing and implementing business processes
  • You have 3+ years of project management or LMS administration experience including initial set-up and configuration, day-to-day maintenance, and reporting with 2 or more different LMS systems. 
  • Your LMS experience includes troubleshooting, supporting end-users, managers, and Instructional Designers.    
  • You have expert skill level with Excel (particularly VLOOKUP and Pivot Tables).
  • You are collaborative and know how to develop strong productive relationships both internally and with our external partners
  • You know how to present complex information in a clear and concise manner with strong written, verbal, and visual communication skills
  • You are highly analytical and data driven in your decision making process.  You are comfortable pulling data from various sources, reading and analyzing data, doing analysis in excel or google sheets, and partnering with analytics partners for more complex analyses  
  • You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills
  • You have an owner mentality: you're focused on quality, output driven, proactive, and always pushing yourself to do better
  • You can think strategically and recommend solutions to complex problems while also executing many projects and priorities day-to-day
  • Experience working with Asana, Lessonly, Articulate, Tableau. SQL experience is a plus!
  • You question the why behind your objectives, and surface areas of strategic misalignment
  • You own a project / within your team; you set strategy and build an execution plan to achieve your objective with minimal oversight / guidance from your Manager
  • You find the right balance of data and common sense to problem solve, and think creatively when we have incomplete information

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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