About the Team
The People Ops Team is responsible for continuously raising the bar of operational and organizational excellence, and works with teams across the Merchant Services Organization to ensure it is met. We are a team of architects, and enablers that cultivate systems and structures to build inclusive and diverse teams, with equitable practices in place, and help deploy new systems and structures within teams that improve productivity and efficiency, expand team scope, and that increase employee engagement, retention. We are a team of influencers and builders, and help our org create a distinct and meaningful culture where employees will grow more than they thought possible so we can realize DoorDash’s mission: To grow and empower local economies.
About the Role
As the Project Manager of Team Design & Development you’ll work with one to four teams per quarter to ensure our bar of operational excellence is met. You’ll evaluate and audit team processes, structures, and systems, and work with people leadership to create a roadmap for improvements and efficiency gains. You’ll design and implement new team structures, processes, and tooling to improve productivity and output, and help leaders drive up metrics, and increase team output.
This role is for someone who is passionate about people, obsesses about operational details, and cares deeply about the employee experience. You will report into the Senior Manager of Operational Excellence under the People Ops Department, in our Merchant Operations Organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.
You’re excited about this opportunity because you will…
- Operate as a project manager, and also lead cross functional initiatives to deliver on quarterly goals.
- Level up our people process with our primary objective in mind to ensure our employees have an engaging and performance driven experience.
- Build and deliver projects across the MxS team. Partner with Phoenix wide colleagues to ensure projects are consistent across teams.
- Advocate and act as the voice of the employee.
- Help oversee critical elements of our Performance management systems.
- Oversee team designs and process developments for MxS teams.
We’re excited about you because…
- You are known for your outstanding EQ, listening skills, and passion for putting people first.
- You are data driven and love the challenge of bringing clarity to “soft metrics”
- You have 2+ years leading complex and collaborative projects
- A project management designation is preferred (PMP, Six Sigma, or similar)
- You identify scalable solutions across the business
- You take quick actions to achieve business objectives
- You have intermediate experience with SalesForce, SQL, Sheets, or Excel
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.